Pamela Potts
Wesley Chapel,FL
Summary
Bringing 24 years of experience working with electronic data interfaces within EDI and office environments. Experienced EDI Coordinator skilled in troubleshooting and resolving errors, performing quality assurance audits and training support staff to enhance processes. Excellent communication, planning and problem-solving skills. Adept at conducting research, reviewing data and analyzing system performance. Motivated, flexible and versatile with significant background in administrative roles. Veteran EDI Specialist with detail-oriented, systematic and conscientious approach to facilitating smooth and error-free transmissions. Data-driven, resourceful and hardworking with knowledge and fortitude to tackle any challenge.
Overview
24
24
years of professional experience
Work History
Sr. EDI Specialist
Crawford & Company
Tampa, Florida
03.2014 - Current
- Collects and coordinates EDI claims data needed from automated systems by reviewing filings and contacting departments, and other resources necessary to correct and submit EDI filings to Florida Division of Workers Compensation.
- Works with Florida Division of Workers Compensation to resolve and correct EDI related issues.
- Generates EDI reports with EDI related errors/issues.
- Maintains compliance with most current jurisdictional rules and regulations.
- Configures and maintains EDI automation triggers.
- Serves as a liaison to and works with third party vendors to research and debug issues .
- Maintains related documentation and training.
- Provides subject matter expertise support to service team and rest of organization .
- Consults and trains adjusters on WC EDI solutions.
- Systems used to perform EDI duties include : Microsoft Outlook 2016, Microsoft Excel , WorkComp.net, (Third party vendor software used to manage claims ), FL jcc.org, Florida Division Worker's Compensation Claims /EDI Data Warehouse, Riskmaster Claims system
Technical Assistant II
Liberty Mutual
Tampa, FL
08.1998 - 01.2014
- Set up Worker's Comp indemnity and medical payments to claimants ,attorney's offices, medical facilities.
- Customer service /call center.
- Collects and coordinates EDI claims data needed from automated systems by reviewing filings and contacting departments, and other resources necessary to correct and submit EDI filings to Florida Division of Workers Compensation.
- Works with Florida Division of Workers Compensation to resolve and correct EDI related issues.
- Generates EDI reports with EDI related errors/issues.
- Maintains compliance with most current jurisdictional rules and regulations.
- Configures and maintains EDI automation triggers.
- Serves as liaison to and works with third party vendors to research and debug issues .
- Maintains related documentation and training.
- Provides subject matter expertise support to service teams and rest of organization .
- Consults and trains adjusters on WC EDI solutions.
Education
Associate of Arts - Interior Design
Erwin Technical College
Tampa, FL08.1996
21 Credits - Communication Studies
University of South Florida
Tampa, FL07.1995
Associate of Arts - Liberal Arts And General Studies
Hillsborough Community College
Tampa, FL06.1993
High School Diploma -
Hillsborough High School
Tampa, FL06.1987
Skills
- Accounts Payable and Accounts Receivable
- Customer Retention
- Vendor Communication
- Electronic Tracking
- State EDI Forms Filings
- Microsoft Outlook 2016
- Microsoft Excel
- WorkCompnet (Third party vendor software used to manage claims )
- FL jccorg (OJCC)
- Florida Division Worker's Compensation Claims /EDI Data Warehouse
- Riskmaster Claims system
Timeline
Sr. EDI Specialist
Crawford & Company
03.2014 - Current
Technical Assistant II
Liberty Mutual
08.1998 - 01.2014
Associate of Arts - Interior Design
Erwin Technical College
21 Credits - Communication Studies
University of South Florida
Associate of Arts - Liberal Arts And General Studies
Hillsborough Community College
High School Diploma -
Hillsborough High School
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