PAMELA QUINNEY
Desoto,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Care Center Specialist II
State Farm
Richardson, TX
06.2021 - Current
- Responds to inquires related to billing, policies, and illustrations, values/disbursement, tax questions and premium inquiries.
- Advise agent/team members of the state required forms needed. Identify, researches, and respond to insurance policy questions and issues including requests related to policy changes, premium information, and transactions involving external companies and reinstatement of policies.
- Communicate clearly and professionally with various internal and external contacts.
Fullfillment Associate
Amazon
Lancaster, TX
11.2017 - 04.2021
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Packed items according to customer's specifications and requirements.
- Loaded items onto pallets or into containers for shipment.
Document Specialist
BNY Mellon
Dallas, TX
01.2019 - 04.2020
- Prepared documents for scanning and indexing into the document management system.
- Maintained a safe work environment by following security protocols when handling sensitive materials.
- Sorting, numbering, filing, storing and retrieval of both electronic and hard copy documents.
Bakery/Deli Clerk
Walmart
Cedar Hill, TX
03.2016 - 03.2017
- Greeted customers and provided exceptional customer service.
- Assisted in stocking shelves with bakery items such as bread, cakes, and pastries.
- Processed cash payments for products purchased by customers.
Clinical Staff Assistant 11
UT Southwestern University
Dallas, TX
08.2008 - 03.2014
- Maintained accurate medical records, entered data into the electronic health record system, and updated patient information as needed.
- Scheduled patients for appointments, tests, and treatments; coordinated referrals to specialists.
- Answered phone calls from patients and providers; responded to inquiries regarding services offered by the clinic.
- Perform a variety of complex support task which includes billing and coding, filing, charting, and documenting.
Education
High School Diploma -
Nathan Hale High School
Tulsa, OK05-1985
Child Development
Tulsa Technology Center - Lemley
Tulsa, OKUnit Clerk
Grossmont Health Occupational Center
Santee, CAAdministration of Justice
Southwestern College
Chula Vista, CASkills
- Policy compliance
- Call handling
- Data Entry
- Customer Service
- Call documentation skills
- Verbal and written communication
- Adaptability to Change
Affiliations
- A member of (ERG) Employee Resource Groups
- African American Forum
- Women's Networking Group
- Working from Home
- Viva Engage
Certification
- TDI Life agent
Timeline
Care Center Specialist II
State Farm
06.2021 - Current
Document Specialist
BNY Mellon
01.2019 - 04.2020
Fullfillment Associate
Amazon
11.2017 - 04.2021
Bakery/Deli Clerk
Walmart
03.2016 - 03.2017
Clinical Staff Assistant 11
UT Southwestern University
08.2008 - 03.2014
High School Diploma -
Nathan Hale High School
Child Development
Tulsa Technology Center - Lemley
Unit Clerk
Grossmont Health Occupational Center
Administration of Justice
Southwestern College
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