Emmy Strange

• Assists State Farm agents and staff with policy values, disbursements, and financial illustrations
• Guides agents and staff through compliance requirements and policy procedures
• Manages a large volume of calls, ensuring accuracy and adherence to internal policies for administrative services
• Supports the new business application process by reviewing documentation for completeness and correctness

(Contract)

• Manages data entry and order processing for third-party e-commerce platforms (eBay, Etsy)
• Conducts quality assurance checks on product listings, customer communications, and order fulfillment
• Assists in analyzing sales trends to optimize product offerings
• Aids vendors with set-up at trade shows

• Streamlined execution of financial paperwork, updating beneficiaries, and servicing accounts.
• Assisted clients in resolving compliance-related inquiries.
• Resolved client navigation issues on Vanguard website.
• Coached new hires in adhering to customer compliance and website support standards.

• Handled large quantities of prescription data accurately, maintaining adherence to healthcare regulations.
• Verified pharmacy coverage eligibility and benefits for customers.
• Processed and maintained accurate records for prior authorizations.

• Provided insurance policy guidance and benefit verification for members
• Evaluated prior authorization status and eligibility
• Reviewed and corrected discrepancies in medical bills for regulatory compliance.
• Collaborated with a team including five care guides and a nurse to address comprehensive member issues.

• Managed pharmacy data entry, ensuring high accuracy.
• Coordinated insurance verification tasks while streamlining issue resolution.
• Earned Pharmacy Tech Trainee License in April 2016, securing industry credentials.