Pamela Ralston
White Hall,IL
Summary
Dynamic dental office manager with proven expertise at LACROSS DENTAL, excelling in treatment planning and patient relations. Spearheaded the implementation of EHR systems, enhancing data accessibility and operational efficiency. Cultivated a high-performance team, ensuring exceptional customer service and compliance with HIPAA regulations, while fostering strong patient loyalty.
Experienced with dental office management, focusing on improving operational efficiency and patient satisfaction. Utilizes strong organizational skills and comprehensive knowledge of dental office procedures. Track record of fostering collaborative team environment and ensuring high-quality patient care.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Dental-office-manager
LACROSS DENTAL
06.2016 - Current
- Managed daily operations, ensuring efficient patient flow and appointment scheduling.
- Supervised front desk staff, fostering a collaborative and high-performance team environment.
- Implemented electronic health record (EHR) systems to streamline patient data management and improve accessibility.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
Education
No Degree - DENTAL ASSISTING
Lewis And Clark Community College
Godfrey, IL05-1986
High School Diploma -
NORTH GREENE HIGH SCHOOL
White Hall, IL05-1985
Skills
- Treatment Planning
- Dental software proficiency
- Schedule management
- Patient scheduling
- Patient relations
- Scheduling
- HIPAA compliance
- Patient care
- Office administration
- Appointment coordination
- Customer service
Timeline
Dental-office-manager
LACROSS DENTAL
06.2016 - Current
No Degree - DENTAL ASSISTING
Lewis And Clark Community College
High School Diploma -
NORTH GREENE HIGH SCHOOL