Pamela Reed
Saint Hedwig,TX
Summary
Accomplished Massage Therapist with a proven track record at Adolphus Spa, enhancing client satisfaction through tailored treatments and exceptional service. Skilled in Swedish and Deep Tissue Massage, adept at fostering teamwork and collaboration. Increased spa revenue by promoting wellness and upselling services, demonstrating strong marketing and interpersonal abilities.
Overview
9
9
years of professional experience
Work History
Massage Therapist/Licensed Nail Technician
The Plaza Hotel and Spa
San Antonio, TX
02.2024 - Current
Masaage Therapist/ Nail Technician
Adolphus Hotel
Dallas, TX
05.2023 - Current
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Enhanced client well-being through personalized treatment plans tailored to individual needs and goals.
Massage Therapist/Licensed Nail Technician
Eilan Spa
San Antonio
06.2021 - 05.2023
- Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime.
- Enhanced guest satisfaction by implementing personalized spa experiences and attentive customer service.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement in job performance.
- Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
- Increased spa revenue by developing and promoting special spa packages and seasonal offers.
- Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
- Managed staff scheduling effectively, ensuring adequate coverage during peak hours for optimal guest experience.
- Maximized profitability with prudent budget management, monitoring expenses closely while identifying cost-saving opportunities where possible.
- Implemented new menu offerings and spa treatments based on guest feedback, continuously improving services to cater to diverse client preferences.
- Trained and mentored new team members, fostering a positive work environment that supported employee growth.
Nail Technician
Frenchies Modern Nail Care
New Braunfels, TX
06.2020 - 05.2021
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Improved client retention with exceptional customer service and follow-up care advice.
- Implemented effective sterilization and disinfection practices, minimizing health risks for clients.
- Provided clients with advice and education on best nail care practices.
- Executed pedicures and manicures using professional quality products and tools.
Massage Therapist/Licensed Nail Technician
La Cantera Resort & Spa
San Antonio, TX
09.2016 - 06.2020
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Educated clients on benefits of massage and recommended home care techniques.
Education
Massage Therapy -
River City School of Massage
San Antonio, TXNail Technician -
Milan Institute
San Antonio, TXSkills
Swedish Massage
Administrative support
Body Treatments
Deep Tissue Massage
Stress Relief Massage
Marketing and advertising
Trigger Point Massage
Teambuilding
First Aid/CPR
Hiring procedures
Schedule Management
Spa operations
Conflict mediation
Employee training
Dependable and Responsible
Attention to Detail
Teamwork and Collaboration
Sales training
Upselling
Timeline
Massage Therapist/Licensed Nail Technician
The Plaza Hotel and Spa
02.2024 - Current
Masaage Therapist/ Nail Technician
Adolphus Hotel
05.2023 - Current
Massage Therapist/Licensed Nail Technician
Eilan Spa
06.2021 - 05.2023
Nail Technician
Frenchies Modern Nail Care
06.2020 - 05.2021
Massage Therapist/Licensed Nail Technician
La Cantera Resort & Spa
09.2016 - 06.2020
Massage Therapy -
River City School of Massage
Nail Technician -
Milan Institute