Pamela Richards
Peachtree Corners,GA
Summary
A purpose driven exemplary worker with several years of administrative, financial, and customer service experience; who presents meticulous attention to detail and organizational skills, that is seeking a fluid carrer path that offers opportunity to acquire various skill sets through multiple roles. My devotion to help others, commitment to learn and contribute to efficiency, and passion to flourish and grow within my career while pursuing personal goals, demonstrates characteristics of a quintessential candidate for this role.
Overview
11
11
years of professional experience
Work History
Human Resource Benefits Coordinator
Fortrex
Dunwoody, Georgia
03.2025 - Current
- Self- directed to execute manual calculations of employee payroll insurance premiums; while managing multiple applications, organizing work records, and completing several tasks within appointed deadlines
- A participant in administrative operations such as running standard reports, tracking and follow-up of service requests, and the updating of benefit record changes
- Presenting a service mindset when coordinating year end reports with internal and external partners, as well as when providing benefit service support to employees and site managers
- Proficient in the usage of online tools and digital filing systems to prepare employee files, update employment verifications, and maintain medical court orders by following documented procedures
- Cognizant of the reporting of compensation plans and execution of procedures and compliance standards
Customer Service Representative
Alight Solutions
10.2022 - Current
- Administrator of benefit plans to retirees of over 200 companies; including roles such as 401k agent, life insurance representative, and account manager of health spending and savings accounts
- Leading unparalleled client experience by conducting timely resolution of 60-80 service inquiries daily via phone, email, and chat; using platform workflows while assisting and training fellow coworkers
- Highly skilled in computer programs such as Cspro, Microsoft, Excell, Genesys/ Alis phone system, OneDrive, ect
Warehouse Associate
XPO/GXO Logistics
Union City, GA
11.2020 - 05.2022
- Role of receiving clerk of inventory who observes for inconsistencies by comparing system outputs to source files; condently improving precision of quality and leading the company to increased efficiency
- Mastered computer skills such as SAP, WMS, and a variety of Microsoft program systems
Customer Service Representative/Call Center
Chime Solutions
Morrow, GA
07.2018 - 11.2020
- Provided assistance pertaining to benefit enrollment, beneficiary changes, and submitting eligible 401k loan requests while updating 50- 80 case reports expeditiously between calls; maintaining the ability to provide accurate resolution of inquiries in a timely manner
- Provided standard maintenance of quarterly reports and collaborated projects with other departments that lead to company growth and increased company-wide benefit participation
Cashier/Customer Service/Crew Member
Wendy's
Riverdale, GA
05.2016 - 06.2018
- Recognized and honored with employee of the year for impeccable contribution to food safety and production; as well as for presenting outstanding work ethic with a consistent positive and professional customer service mindset
- Entrusted with the duty of financial services such as handling customer money transactions and assisting with the calculation of daily profit and inventory
Sales Associate/ Customer Service
Chuck E. Cheese
Jonesboro, GA
10.2014 - 04.2016
- Successfully promoted and sold different products and party packages that effectively increased sales
- Victoriously obtained the skills of POS and the knowledge of processing payments while presenting hospitality to customers
Education
High school diploma -
Charles Drew High School
05.2013
Skills
- Data entry
- Computer programs
- Customer Service
- Financial services
- Organizational Development
- Sales
- Attention to detail
- Professional communications
- Time management
- Administration
- Record keeping
- Claims and loan processing
Additional Information
Experienced professional with a strong background in office administration, record keeping, conducting routine operational support, and concise customer service. Skilled in independently multitasking diverse tasks in deadline- driven environments. Capable of managing projects individually as well as collaborating effectively with teams and internal partners. Committed to continuous learning and contribution of efficiency and organizational success of the company. Thank you for your time and consideration.
Timeline
Human Resource Benefits Coordinator
Fortrex
03.2025 - Current
Customer Service Representative
Alight Solutions
10.2022 - Current
Warehouse Associate
XPO/GXO Logistics
11.2020 - 05.2022
Customer Service Representative/Call Center
Chime Solutions
07.2018 - 11.2020
Cashier/Customer Service/Crew Member
Wendy's
05.2016 - 06.2018
Sales Associate/ Customer Service
Chuck E. Cheese
10.2014 - 04.2016
High school diploma -
Charles Drew High School