Pamela Richardson
Norwalk
Summary
Results-driven Office Manager with proven expertise in inventory management and office administration. Skilled in problem-solving and effective communication, ensuring streamlined operations and enhanced client relationships.
Overview
10
10
years of professional experience
Work History
Office Manager
Cleaning Connection
Des Moines
12.2015 - Current
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Resolved customer complaints or answered customers' questions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Education
Bachelor of Science - Social Psychology
Upper Iowa University
Fayette, IA05-2009
Skills
- Office administration
- Inventory management
- Invoice tracking
- Office efficiency
- Supply ordering
- Problem solving
- Effective communication
- Project coordination
- Organizational skills
- Billing
- Clear oral/written communication
- Administrative support
- Account reconciliation
- Mail handling
- Clerical support
- Time management
Timeline
Office Manager
Cleaning Connection
12.2015 - Current
Bachelor of Science - Social Psychology
Upper Iowa University