Pamela Robinson
PHILADELPHIA,PA
Overview
17
17
years of professional experience
Work History
Liquor Cashier
Acme Markets, Inc
09.2024 - Current
- Processed customer transactions efficiently, ensuring accurate handling of cash and card payments.
- Improved customer satisfaction by quickly assisting customers with product inquiries and purchases.
- Maintained clean and organized checkout area to enhance customer experience.
- Pennsylvania RAMP certified.
Life Insurance Specialist
Department of Veterans Affairs
08.2014 - 09.2023
- Provide technical advice and guidance on all aspects of the VA Life Insurance program to policyholders, their representatives, their beneficiaries and other third-party representatives.
- Research and interpret regulations governing life insurance policies in order to reply to inquiries. Such inquiries may relate to policy maintenance, disability claim, medical underwriting, and/or death awards.
- Develop facts and evidence submitted on a broad range of insurance claims. Determine if evidence is sufficient to support payment authorization. Explain the Department of Veterans Affairs position to those protesting adverse determinations and define appeal rights under the existing laws and regulations.
Life Insurance Administration Clerk
Department of Veterans Affairs
01.2010 - 08.2014
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, time keeping and email correspondence.
- Processed incoming and outgoing calls, mail and packages according to established procedures.
Cash Clerk
Department of Veterans Affairs
01.2008 - 01.2010
- Scanned and recorded premium payments from veterans.
- Managed and responded to correspondence and inquiries from veterans.
- Entered figures using 10-key calculator to compute data quickly.
Education
High School Diploma - Accounting And Business Management
Chester High School
Chester, PASkills
- Claims Processing
- Appointment Scheduling
- Policy Reinstatement Approvals
- Veterans Account Management
- Policy Management
Additional Information
Knowledge of Word, Excel and Outlook.
Timeline
Liquor Cashier
Acme Markets, Inc
09.2024 - Current
Life Insurance Specialist
Department of Veterans Affairs
08.2014 - 09.2023
Life Insurance Administration Clerk
Department of Veterans Affairs
01.2010 - 08.2014
Cash Clerk
Department of Veterans Affairs
01.2008 - 01.2010
High School Diploma - Accounting And Business Management
Chester High School
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