Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Robinson

Dallas,TX

Summary

Customer service and operations leader with 10+ years of cross-industry experience in municipal enforcement, retail leadership, call centers, and dispatch. Known for building efficient teams, solving complex service issues, and driving customer satisfaction. Eager to contribute organizational and interpersonal strengths to a fast-paced, people-centered role.

Overview

19
19
years of professional experience

Work History

Dispatch Supervisor

Dynamic Access, LLC
12.2021 - Current
  • - Scheduled dispatchers and coordinated high-volume service requests.
  • - Reduced routing delays through implementation of software-based tracking.
  • - Produced weekly performance reports and contributed insights to management.

Team Lead

Pet Supplies Plus
09.2023 - 05.2024
  • - Directed team workflow and ensured timely completion of daily retail operations.
  • - Mentored new hires and improved onboarding success and morale.
  • - Optimized store presentation and replenishment for improved shopper experience.
  • - Handled escalated customer concerns to resolution with tact and empathy.

Customer Service Agent

Chewy.com
05.2023 - 03.2024
  • - Delivered prompt, knowledgeable service and resolved inquiries with professionalism.
  • - Surpassed productivity benchmarks with efficient and accurate case handling.
  • - Leveraged CRM tools to document issues and maintain customer satisfaction.

Crime Technician

City of Dallas, Dallas Police Department
08.2017 - 02.2019
  • - Collected, processed, and preserved physical and digital crime evidence.
  • - Operated AFIS system and maintained fingerprint identification records.
  • - Supported officers and testified in court on case-related procedures.

Code Inspector

City of Dallas, Code Compliance
07.2015 - 08.2017
  • - Performed field inspections and issued violations to enforce safety and zoning codes.
  • - Facilitated corrective actions by advising property owners on compliance.
  • - Documented violations and conducted follow-ups to verify resolution.

Parking Enforcement Officer

City of Dallas, Parking Enforcement
09.2006 - 08.2017
  • - Issued citations and investigated violations under city parking codes.
  • - Provided court testimony and maintained detailed violation records.
  • - Assisted motorists and reported traffic signal malfunctions to dispatch.

Education

Associate Degree -

Dallas College
Dallas, TX
08-2028

GED - undefined

RL Turner High School
Carrollton, TX
07.2003

Skills

  • Customer Service: Conflict Resolution, Empathy, Client Support, Active Listening
  • Operations & Leadership: Staff Training, Task Delegation, Scheduling, Quality Control
  • Communication: Verbal & Written Communication, Multitasking, Open-Mindedness
  • Technology: CRM Platforms, Microsoft Office, Routing Software, Data Entry

Timeline

Team Lead

Pet Supplies Plus
09.2023 - 05.2024

Customer Service Agent

Chewy.com
05.2023 - 03.2024

Dispatch Supervisor

Dynamic Access, LLC
12.2021 - Current

Crime Technician

City of Dallas, Dallas Police Department
08.2017 - 02.2019

Code Inspector

City of Dallas, Code Compliance
07.2015 - 08.2017

Parking Enforcement Officer

City of Dallas, Parking Enforcement
09.2006 - 08.2017

GED - undefined

RL Turner High School

Associate Degree -

Dallas College

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