Pamela Rodriguez
Elkins Park,PA
Summary
To obtain a full-time position as a team-player in a people-oriented organization, where I can maximize my customers service experience in a challenging environment.
Applicant with a Bachelor's degree in Criminal Justice Bilingual, leadership abilities, and dedication to preserving and protecting the community while upholding principles and methods.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Specialist
Patient First
King of Prussia, Pennsylvania
12.2023 - Current
- Manage accounts receivable by reviewing account statuses for workers compensation and conducting outbound calls to employers
- Conducting calls to insurance companies, third-party administrators, and patients through phone calls and emails
- Responsible for filing, re-filing, or re-invoicing accounts and claims to Consistently meet productivity and accounts goals daily.
- Answering inbound calls from patient employers to assist with claims and questions in regards to workers compensation claims
College Administrative Assistant
Hunter College
New York, New York
04.2022 - 12.2023
- Answering phone calls via app
- Assisting students with questions regarding registrar office
- Directing students to appropriate department for needs
- Providing information for questions in specific needs of student
College Administrative Assistant
LaGuardia Community College
Long Island City, New York
08.2015 - 04.2022
- Attending to phone calls
- Updating records
- Helping students register for classes
- Operate computers, computer software, and other electronic equipment in performing assigned tasks
- Maintains departmental records such as inventory control
- Assists registrar office by providing support at the front-desk to assist students in filling out various request forms, collecting their requests as well as troubleshooting registration issues on the spot by using CUNYfirst
- Register and assists students in registration lab in claiming their CUNYfirst accounts, selecting their classes, printing their class schedules and providing information regarding full-time/part-time status as well as regarding 12/6 Academic Calendar and its benefits
- Assist registrar office in checking, dropping and notifying students who did not meet the pre-requisite requirements
- Maintain SharePoint database for students to track enrollment progress
- Processes transcript requests both in-person and online using SIMS, CUNYfirst and Credentials Inc., and manage students' inquiry email account regarding transcript requests
- Assisted registrar office in creating new transcript request form and filing of diplomas, and verification letters
- Assisted advisors with group advisement
- Filed Paperwork and advisement sheets
- Processed data changes for student records
Auxiliary Police Officer
NYPD Auxiliary Police Volunteer
New York, NY
11.2017 - 01.2023
- Company Overview: Volunteer organization for community safety
- Assist in crime prevention activities
- Maintain order at parades, festivals, street fairs, and other special events
- Patrol houses of worship
- Perform traffic control at motor vehicle accidents and fire scenes
- Volunteer organization for community safety
Teacher's Assistant
A Children's Place
Queens, New York
07.2016 - 08.2016
- Worked in a classroom setting with a teacher handling a group of 15 children
- Planned games and activities to keep children engaged
- Communicated with parents on children’s activities and answered any questions
Sales Associate
Express
New York, NY
11.2013 - 08.2015
- Provide assistance for customers
- Train or instruct employees in job duties or company policies
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
Education
Bachelor of Science -
John Jay College of Criminal Justice
New York, NY12.2020
Associate of Science -
LaGuardia Community College
Long Island City, NY06.2016
Skills
- Fast learner
- Multi-tasking
- PeopleSoft
- CUNY First
- Time Management
- Bilingual
- Microsoft Office
- Adaptability
- Organization
- Interpersonal Communication
- Computer literacy
- Customer Service Skills
References
References upon request
Timeline
Accounts Receivable Specialist
Patient First
12.2023 - Current
College Administrative Assistant
Hunter College
04.2022 - 12.2023
Auxiliary Police Officer
NYPD Auxiliary Police Volunteer
11.2017 - 01.2023
Teacher's Assistant
A Children's Place
07.2016 - 08.2016
College Administrative Assistant
LaGuardia Community College
08.2015 - 04.2022
Sales Associate
Express
11.2013 - 08.2015
Bachelor of Science -
John Jay College of Criminal Justice
Associate of Science -
LaGuardia Community College