Pamela Russell
Monee,IL
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Interested in a virtual customer service representative position.
Overview
22
22
years of professional experience
Work History
Independent Insurance Broker
Illinois Mutual
04.2012 - Current
- Followed up promptly with interested clients to close sales.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Build and maintain a client base, keep clients informed about products and services.
- Aid the underwriting in assessing risk by evaluation all factors by using detailed information from Prospective to help minimize loss, follow through with underwriting to be sure that the client application are being process in a effective and timely manner.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Independent Insurance Broker
Columbia Financial Group
02.2015 - 11.2022
- Generated quotes and proposals for clients to match individual needs.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Evaluated leads obtained through direct referrals, leads and cold calling.
- Conducted annual reviews of existing policies to update information.
- Analyzed risk factors to recommend appropriate coverage levels.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
Enrollment Specialist/ Front desk clerk
Robert Morris University
07.2008 - 06.2011
- Answer inbound calls and direct calls to the correct department.
- Complete outbound calls to folders assigned for the day.
- Determine schedules for booking counselor session for students.
- Confirm incoming visit and follow up with miss visits organize.
- Promoted to admission office front desk clerk.
Account Manager/Collection
Rent-A-Center
08.2001 - 05.2003
- Manage over 25 calls per day.
- Conduct outgoing calls to customers who were delinquent on their rentals
- Built trust with new and repeat customer
- Handled customer’s complaints and evaluated best solution for customers
- Met sales quotas on a monthly basis for product offered
- Install and set up merchandise set daily goals, and weekly goals approve rental agreement.
Education
Bachelor Degree - Business Administration
National Louis University
Chicago, IL01.2003
License Life And Health -
Dorhn Insurance Training
River Grove, IL01.2012
Skills
- Ability to work independently
- Excellent attendance and punctuality
- Data entry
- Product Knowledge
- Client Account Management
- Professional Relationships
- Accounts Payable and Accounts Receivable
- Computer skills
- Team Player
- Time Management
- Interpersonal Skills
Timeline
Independent Insurance Broker
Columbia Financial Group
02.2015 - 11.2022
Independent Insurance Broker
Illinois Mutual
04.2012 - Current
Enrollment Specialist/ Front desk clerk
Robert Morris University
07.2008 - 06.2011
Account Manager/Collection
Rent-A-Center
08.2001 - 05.2003
Bachelor Degree - Business Administration
National Louis University
License Life And Health -
Dorhn Insurance Training
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