Pamela Sanders
San Antonio
Summary
Results-oriented Senior Business Intelligence Analyst with expertise in data visualization and KPI monitoring. Proven track record of transforming complex datasets into actionable insights, fostering collaboration across teams to enhance reporting efficiency and support informed business decisions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Business Intelligence Analyst - Fraud
USAA
San Antonio, TX
08.2016 - Current
- Developed interactive dashboards using Tableau to enhance data visualization and reporting efficiency.
- Collaborated with cross-functional teams to gather requirements and deliver actionable insights for business units.
- Analyzed complex data sets to identify trends and support strategic decision-making.
- Executed ad-hoc analyses to evaluate business performance and recommend process improvements.
- Mentored junior analysts on best practices for data analysis and visualization techniques.
- Presented findings to stakeholders, translating technical information into business-friendly language for better
- understanding.
- Led team standup discussions to ensure clarity on project status and priorities.
- Managed the revision of multiple dashboards, ensuring accuracy and relevance amid data environment changes.
- Oversaw Tableau content management as site administrator.
Data Science Intern - Fraud
USAA
San Antonio, TX
05.2016 - 08.2016
- Analyzed large datasets to identify trends and insights for strategic decision-making.
- Evaluated model performance using various metrics, ensuring alignment with project goals and stakeholder expectations.
- Conducted exploratory data analysis to uncover hidden patterns and insights, aiding in strategic planning.
- Developed predictive models for business decision-making, leading to more informed strategies.
Graduate Research Assistant
UTSA
San Antonio, TX
08.2014 - 05.2016
- Mentored undergraduate students in research techniques, fostering skill development and academic growth.
- Collaborated with faculty to design and implement experimental protocols for data collection.
- Assisted in manuscript preparation, contributing to the publication of influential articles in peer-reviewed journals.
- Completed administrative and research duties per professor request.
- Facilitated learning experiences for undergraduate students to foster academic success and confidence.
Internal Audit Intern
Frost Bank
San Antonio, TX
08.2012 - 08.2014
- Assisted in conducting internal audits to assess compliance with regulatory standards.
- Developed audit documentation and reports to support findings and recommendations.
- Reviewed internal controls for effectiveness, suggesting improvements where necessary.
- Supported senior auditors in preparing presentations for management review sessions.
- Developed strong working relationships with clients, fostering trust and open communication channels throughout the auditing process.
- Maintained strict confidentiality while handling sensitive client data during the course of audit engagements.
- Performed walkthroughs of key business processes to gain a thorough understanding of internal control systems in place before commencing detailed testing activities.
- Contributed to timely completion of audit engagements, meeting strict deadlines without compromising on quality standards.
Education
Master of Science -
Master of Science - Data Analytics
The University of Texas At San Antonio
San Antonio, TX12-2017
Master of Arts - Economics
The University of Texas At San Antonio
San Antonio, TX08-2016
BBA - Accounting And Economics
The University of Texas At San Antonio
San Antonio, TX08-2014
Skills
- Advanced Excel
- SQL expertise
- Tableau software
- R programming
- SAS programming
- Dashboard creation
- Data dashboard design
- Data analysis
- KPI monitoring
- Data visualization
- Dremio
- Some Python
- Decision support
- Requirements analysis
Certification
Certified Fraud Examiner
Timeline
Senior Business Intelligence Analyst - Fraud
USAA
08.2016 - Current
Data Science Intern - Fraud
USAA
05.2016 - 08.2016
Graduate Research Assistant
UTSA
08.2014 - 05.2016
Internal Audit Intern
Frost Bank
08.2012 - 08.2014
Master of Science -
Master of Science - Data Analytics
The University of Texas At San Antonio
Master of Arts - Economics
The University of Texas At San Antonio
BBA - Accounting And Economics
The University of Texas At San Antonio