PAMELA SANTANA
Columbus,IN
Summary
Detail-oriented business professional with extensive experience in administrative support, office coordination, and documentation management. Proven ability to maintain accurate records, manage multiple priorities, and resolve issues efficiently while supporting daily business operations in fast-paced environments. Holds a Bachelor's degree in Business with concentrations in Marketing and Supply Chain Management. Recognized for exceptional organizational skills, professionalism, and commitment to delivering outstanding service to customers and internal teams.
Overview
7
7
years of professional experience
Work History
Outbound Supply Chain Administrator
It Luggage USA, Ltd.
Greenwood, IN
02.2023 - 05.2026
- Managed high-volume administrative documentation while maintaining accuracy and compliance.
- Coordinated daily communication between customers and multiple internal departments to ensure a timely resolution of issues.
- Maintained accurate customer records and processed orders using NAV and Microsoft Office applications.
- Prepared reports, tracked account activity, and maintained organized business documentation.
- Resolved customer account discrepancies while providing exceptional customer service.
- Prioritized multiple deadlines while maintaining attention to detail in a fast-paced office environment.
- Supported continuous process improvements that increased operational efficiency.
Administrative Warehouse Clerk
Neovia Logistic
Greenwood, IN
07.2022 - 01.2023
- Performed administrative support duties using SAP and Microsoft Office.
- Maintained accurate operational records and documentation.
- Coordinated daily office and warehouse activities to meet deadlines.
- Assisted with data entry, reporting, and issue resolution.
Line Lead
Applied Laboratories Inc.
Columbus, IN
02.2022 - 05.2022
- Trained and supported new employees on company procedures and quality standards.
- Maintained production records and prepared reports for leadership.
- Coordinated daily team activities while ensuring compliance with company policies.
- Assisted with resolving operational issues and improving workflow.
Production Worker
Applied Laboratories Inc.
Columbus, IN
10.2019 - 02.2022
- Performed assembly, packaging, quality inspections, and supported production operations.
Education
Bachelor’s of Science in Business - Marketing & Supply Chain Management
Indiana University-Purdue University Columbus
Columbus, IN12-2021
Skills
- Office Administration
- Customer Service
- Microsoft 365
- SAP & NAV
- Documentation & Recordkeeping
- Data Entry & Reporting
- Communication
- Organization
- Problem Solving
- Time Management
Timeline
Outbound Supply Chain Administrator
It Luggage USA, Ltd.
02.2023 - 05.2026
Administrative Warehouse Clerk
Neovia Logistic
07.2022 - 01.2023
Line Lead
Applied Laboratories Inc.
02.2022 - 05.2022
Production Worker
Applied Laboratories Inc.
10.2019 - 02.2022
Bachelor’s of Science in Business - Marketing & Supply Chain Management
Indiana University-Purdue University Columbus