Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Pamela Shaffer

Armonk,NY

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

27
27
years of professional experience

Work History

Precious Jewelry Sales

Neiman Marcus Group Ltd
White Plains, NY
10.1996 - 01.2024
  • Assisted other departments in meeting operational goals as needed.
  • Greeted customers and provided excellent customer service.
  • Processed sales transactions using cash registers or point-of-sale systems.
  • Attended regular staff meetings to share ideas for improving store operations.
  • Tracked inventory levels to ensure adequate stock was available at all times.
  • Maintained an organized and clean store environment, including dusting displays regularly.
  • Engaged in suggestive selling techniques to increase sales volume.
  • Provided accurate information about warranties, pricing, policies.
  • Processed payments using point-of-sale systems, credit card machines, and cash regis
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Resolved customer complaints in a professional manner.
  • Facilitated returns or exchanges with minimal disruption to customers.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
  • Advised customers on the selection of products based on their needs and preferences.
  • Received inventory shipments and stocked shelves with merchandise.
  • Completed paperwork accurately for all transactions according to company policies.
  • Upsold additional services or products to increase revenue opportunities.
  • Created window displays that showcased new products.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Computed purchases and received and processed cash or credit payment.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Described merchandise and explained use, operation and care. I'm p
  • Placed special orders or called other stores to find desired items.
  • Described merchandise and explained use, operation and care.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Bagged or packaged purchases and wrapped gifts.
  • Recommended, selected and located merchandise based on customer desires.
  • Answered store and merchandise questions and led customers to wanted items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Greeted customers to determine wants or needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

Bachelor of Arts - Communications

University of Iowa
Iowa City, IA
06-1977

Skills

  • Attention to Detail
  • Relationship Building
  • Supervision and leadership
  • Conflict Resolution
  • Maintenance & Repair
  • Training & Development
  • Friendly, Positive Attitude

Custom

  • Maintained sales over one million since start date
  • One of top in store sales associates and/or top 3 for the past 20 years
  • In home personal jewelry presentations
  • High retention of clients
  • Selected inventory for salon from diamond and jewelry vendors
  • Finding appropriate pieces for clients
  • Assisted in up sales with team members

Timeline

Precious Jewelry Sales

Neiman Marcus Group Ltd
10.1996 - 01.2024

Bachelor of Arts - Communications

University of Iowa
Pamela Shaffer