Pamela Sierra-Reyes
Del Mar,CA
Summary
Dynamic human resources professional with a proven track record in employee recruitment, training, and payroll management. Expertise in fostering positive relationships with employees and management to ensure a collaborative and productive work environment. Recognized for strong organizational skills and effective communication, consistently achieving high client satisfaction and driving repeat business in event-based roles. Committed to enhancing workplace culture and operational efficiency through strategic HR initiatives.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Employment Specialist/Lead Payroll Specialist
Express Employment Professionals
San Diego, CA
11.2023 - Current
- Conducted in-depth 20+ interviews weekly to identify candidate qualifications and job fit.
- Mentored junior staff on effective recruitment strategies and client engagement techniques.
- Ensured accurate and timely payments to employees by closely monitoring 3 different timekeeping systems and resolving discrepancies promptly.
- Solved complex payroll issues daily by applying advanced troubleshooting skills and collaborating with cross-functional teams as needed.
- Maintained strict confidentiality of all payroll information and records.
- Processed up to 4500 payroll hours weekly; supporting up to 140 associates with a 99% accuracy rate.
Part Time Admin Retail Attendant
San Diego Mission Bay Resort
San Diego, CA
04.2023 - 04.2024
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Exceeded sales quotas and increased profitability through effective sales strategy
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Placed purchase orders to maintain adequate stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Event Sales Manager
More Rentals
San Diego, CA
04.2022 - 04.2023
- Meet with prospective clients to get a clear picture on their vision for their event.
- Managed up to 5 weddings per weekend during peak season.
- Implemented systems and procedures to increase sales
- Utilized event software to include Goodshuffle Pro, Google Sheets, Google Docs, OneDrive, Microsoft Teams, and Microsoft Excel.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers to establish long-term business growth.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
Doctor's Assistant
Stoddard Chiropractic Office
10.2020 - 04.2022
- Held oversight of office inventory activities, including ordering and checking patients in, stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of office.
- Optimized organizational systems for payment collections, medical insurance payments and record keeping.
- Oversaw medical EOB's, billing errors, and financial reporting.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
- Integrated new programs to help office transition from paper to digital in effort to avoid paper waste.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Reservations and Event Coordinator
The Fish Market
08.2019 - 10.2020
- Addressed guest inquiries and issues, solved problems and provided product information for customers.
- Coordinated schedules and timelines for events.
- Maintained constant communication between management and all other employees to provide smooth operations in an extreme high volume environment.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Arranged for group event bookings in collaboration with sales department for special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Utilized Tock for reservations.
Store Trainer/Safety Coordinator
In-N-Out Burger
08.2017 - 08.2019
- Created Safety Bulletins and Training Guides for Store #279
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Trained new employees on store practices, customer service standards and productivity strategies.
- Conducted daily store walk-throughs to look for potential trip hazards and safety issues.
- Developed new training programs to address performance and knowledge issues.
Barista
Starbucks
San Diego, CA
10.2018 - 02.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Emergency Medical Technician
San Diego Rural/Metro-AMR
07.2014 - 08.2018
- Provided life support services during medical emergencies on scene and en route to the hospital.
- Maintained updated knowledge with treatment, protocols, response requirements and quality assurance procedures.
- Worked alongside San Diego City Fire and San Diego Police Department.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines
Education
Certification in Event Planning - Meeting And Event Planning
Trendimi
San Diego, CA2020
Payroll Professional - Accounting And Finance
ADP
05.2026
Re-certification in EMT Refresher Course -
EMSTA College
Santee, CA2016
Certification in Fire/EMT Training Program -
San Diego Miramar College
San Diego, CA2014
Skills
- Job development
- Training coordination
- Business operations
- Relationship building
- Time management
- Reliability
- Active listening
- Adaptability and flexibility
Certification
June 2014- August 2020 - Certified Emergency Medical Technician
Languages
Spanish
Full Professional
French
Limited Working
Timeline
Employment Specialist/Lead Payroll Specialist
Express Employment Professionals
11.2023 - Current
Part Time Admin Retail Attendant
San Diego Mission Bay Resort
04.2023 - 04.2024
Event Sales Manager
More Rentals
04.2022 - 04.2023
Doctor's Assistant
Stoddard Chiropractic Office
10.2020 - 04.2022
Reservations and Event Coordinator
The Fish Market
08.2019 - 10.2020
Barista
Starbucks
10.2018 - 02.2019
Store Trainer/Safety Coordinator
In-N-Out Burger
08.2017 - 08.2019
Emergency Medical Technician
San Diego Rural/Metro-AMR
07.2014 - 08.2018
Payroll Professional - Accounting And Finance
ADP
Certification in Event Planning - Meeting And Event Planning
Trendimi
Re-certification in EMT Refresher Course -
EMSTA College
Certification in Fire/EMT Training Program -
San Diego Miramar College