Pamela Simpson-Clay
Garland,TX
Summary
Analytical investigator skilled in examining account activity and resolving billing discrepancies. Reviews customer interactions and transaction histories to ensure compliance and accuracy. Leverages data analysis and risk assessment to enhance fraud prevention efforts. Effectively supports operational efficiency through meticulous customer verification.
Overview
1
1
Language
1
1
year of post-secondary education
29
29
years of professional experience
Work History
Fraud Analyst
AT&T Mobility
Richardson, Texas
11.1997 - 10.2025
- Investigated suspicious wireless account activity across AT&T Mobility billing records.
- Reviewed device financing, upgrades, and order changes for fraud indicators.
- Analyzed customer calls, account notes, and transaction history for discrepancies.
Telemarketer
Atc telemarketing
Addison, Texas
09.1996 - 09.1997
- Engaged prospects for Atc telemarketing using tailored sales scripts to enhance connection.
- Evaluated and qualified leads through targeted questions and interest assessments for Atc telemarketing.
- Maintained accurate call records and customer information in Atc telemarketing systems to ensure data integrity.
Education
Basic
Richland College
Dallas, TX 06.1994 - 06.1995
South Garland HighSchool
Garland, TXSkills
- Fraud investigation
- Transaction analysis
- Account review
- Risk assessment
- Data analysis
- Transaction review
- Billing reconciliation
- Customer verification
- Call review
- Attention to detail
- Critical thinking
- Effective communication
- Clear communication
- Telephone and email etiquette
Languages
English
Professional
Accomplishments
- 5yr anniversary
- 10yr anniversary
- 15yr anniversary
- 20 yr anniversary
- 25yr anniversary
- Perfect attendance
- Multiple customer service comments
Timeline
Fraud Analyst
AT&T Mobility
11.1997 - 10.2025
Telemarketer
Atc telemarketing
09.1996 - 09.1997
Basic
Richland College
06.1994 - 06.1995
South Garland HighSchool