Pamela Smith
Gilroy,CA
Summary
Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinical Coordinator 2
Sunstreet centers
Salinas, CA
04.2023 - Current
- Helped clients find solutions by teaching appropriate intervention techniques.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Documented patient progress through counseling and interaction.
- Worked with interdisciplinary team to develop individualized treatment interventions.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Documented meetings, interventions and contacts with clients to optimize care.
- Identified clinical or case management needs to promote quality of care.
- Facilitated therapeutic groups that addressed treatment issues and reinforced patient's treatment plan.
Residential Counselor
Encompass Community Services
Watsonville, CA
10.2007 - Current
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Complied with facility regulations by promoting highest level of care and service to each and every patient.
- Organized, distributed and replenished office supplies to keep department running efficiently.
- Maintained confidentiality through stringent handling of charts and data.
- Adhered to federal and state documentation mandates regarding records and file management.
- Empowered clients to tackle challenging situations with better and more diverse coping skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Supervised self-administration of medications for residents.
- Made regular rounds to keep residents and areas safe and secure.
Quality Assurance Technician
HOODZ International
Hollister, CA
02.2017 - 09.2021
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.
- Validated quality performance by establishing product specifications.
- Assisted with correcting systemic problems in order to eliminate errors.
- Produced thorough reports detailing findings and proposed recommendations.
- Data Entry
- Recruited, trained and scheduled employees to fulfill quality standards and expectations of management.
- Created material inspection criteria for products aligning to strict engineering standards.
- Consulted with management and personnel to educate on QA standards.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Secured positive customer experiences while executing effective quality assurance practices.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
Student Services Assistant
Gavilan College
Hollister, CA
08.2008 - 08.2009
- Helped students build social, emotional and academic skills.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Associate of Applied Science - Alcohol And Drug Studies
Intercoast College
Rancho Cordova, CA05-2024
Drug And Alcohol Studies - Addiction Counseling
Christian Institute
Santa Cruz, CA03.2008
High School Diploma -
San Benito High School
Hollister, CA06.1999
Skills
- Quality Assurance Requirements
- Adaptability and Flexibility
- Solution Development and Optimization
- Reporting and Documentation
- Team Supervision
- Staff Communication
- Case Planning
- Policy Enforcement
- Life Skills Development
- Behavioral Intervention Plans
- Verbal and Written Communication
Certification
- SUDCC 6/28/2024
Timeline
Clinical Coordinator 2
Sunstreet centers
04.2023 - Current
Quality Assurance Technician
HOODZ International
02.2017 - 09.2021
Student Services Assistant
Gavilan College
08.2008 - 08.2009
Residential Counselor
Encompass Community Services
10.2007 - Current
Associate of Applied Science - Alcohol And Drug Studies
Intercoast College
Drug And Alcohol Studies - Addiction Counseling
Christian Institute
High School Diploma -
San Benito High School
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