Open To Work
Pamela Smith
Work Preference
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
16
16
years of professional experience
Work History
Account Manager
Educators Depot
Sugar Land, Texas
08.2018 - 10.2024
- Managed client accounts to ensure satisfaction and retention.
- Developed account strategies to align with client needs and company goals.
- Coordinated communication between clients and internal teams to ensure timely project updates.
- Led contract negotiations to achieve mutually beneficial terms for clients and the company.
- Acted as main point of contact in matters relating to client concerns and needs.
- Addressed customer complaints promptly to enhance client satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Presented product demonstrations to educate clients on features and benefits.
- Mentored junior team members on account management techniques and processes.
Account Manager
Grainger Industrial Supply
Port Neches, Texas
09.2018 - 09.2024
- Developed account strategies that aligned client needs with company goals.
- Managed client accounts, enhancing satisfaction and retention.
- Facilitated communication between clients and internal teams, providing timely project updates.
Account Manager
Hernandez Office Solutions
Nederland, Tx
04.2009 - 07.2018
- Developed account strategies to align with client needs and company goals.
- Managed client accounts to enhance satisfaction and retention rates.
- Facilitated communication between clients and internal teams to streamline project updates.
- Oversaw contract negotiations to achieve mutually beneficial terms.
Education
Nederland High School
Nederland , TxSome College (No Degree) - Business Administration And Management
Lamar University
Beaumont, TXSkills
- Client account management
- Account strategy
- Contract negotiation
- Account servicing skills
- Product demonstration
- Payment collecting
- Accounts payable/receivable
- Invoice balancing
- Supplier auditing
- Process optimization
- CRM software
- Multi-task management
- Systems and software expertise
- Client rapport
References
References available upon request.
Timeline
Account Manager
Grainger Industrial Supply
09.2018 - 09.2024
Account Manager
Educators Depot
08.2018 - 10.2024
Account Manager
Hernandez Office Solutions
04.2009 - 07.2018
Nederland High School
Some College (No Degree) - Business Administration And Management
Lamar University