Pamela T. Smith
Heights Finance
Olive branch,MS
Work Preference
Desired Job Title
DirectorManagerFinance ManagerFinance AdministratorFinancial Advisor
Work Type
Full TimeConsulting
Location Preference
On-SiteRemote
Location:
Olive branch, MSMemphis, TN
Open to relocation:
Yes
Minimum Desired Compensation
$70000/yr
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off
13
years of professional experience
A Dynamic Branch Manager with a proven history of managing office operations and recruiting and training staff to meet sales goals and maintain a high customer service standard. Specialized in loans with the ability to explain complex contracts to customers. Adept at meeting corporate quotas to contribute to the overall growth and profit of the organization. Highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Work History
Branch Manager
4 Years 11 Months- Manage the growth and development of the branch by managing budgets, executing marketing plans, build relationships with our retailers, and managing the daily activities of the staff
- Train and develop new hires and existing Team Members to meet branch goals and readying them for a future career path
- Manage and provide guidance on new and refinanced loans
- Proactively manage delinquent accounts by consulting with customers on loan payments for past due accounts
- Provide a high level of customer service and responds to customer concerns.
- Review employee job performance and contribution during performance appraisal.
- Communicate and implement new ideas and strategies to improve sales, marketing, and staff development.
- Led branch operations to ensure compliance with company policies and regulatory requirements.
Business Development Officer/Branch Manager
3 Years 4 Months- Developed relationships and opportunities with qualified prospects and plays a key role in the conversion of prospects into customers
- Determined the appropriate tactics to initiate contact with prospects via phone, mail, or other strategy
- Managed and grew an established customer portfolio
- Assisted the commercial lenders with consumers related referrals of loans and deposits as needed
- Contributed to the achievement of the branches overall goals to generate new consumer, mortgage, commercial loan and Insurance Agency leads (where applicable)
- Opened new deposit accounts
- Identified and initiated sales opportunities
- Assisted all retail related positions as needed/assigned
- Adhered to branch security procedures
- Answered all accounts and banking-related inquiries
- Built and maintained customer relations by providing high-quality services
- Worked the uOpen Console Deposits and Loans as assigned
- Processeed monthly and daily reports as required.
- Participated in networking events to build professional relationships with key individuals within target industries.
- Collaborated with marketing teams to develop content that promotes product offerings.
- Assisted in the preparation of presentations and proposals for potential customers.
- Developed and implemented successful business development strategies to increase organizational growth.
Retail Branch Manager
2 Years 1 Month- Responsible for the growth of consumer and business customer relationships, community engagement, and in store partner relationships while delivering excellent customer service continuously
- Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer
- Recruit, train retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region
- Develop and lead innovative strategies to grow, retain and deepen consumer and business relationships
- Demonstrate prudent expense management
- Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits, and control checks; maintain and service automated teller machines
- Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Managed day-to-day operations of the retail branch including scheduling shifts and assigning duties.
- Monitored store performance metrics such as sales, profitability, inventory control, customer feedback and employee satisfaction.
- Provided daily reports on store operations to higher management.
- Conducted regular reviews of staff performance to identify areas for improvement.
Store Manager
5 Years 5 Months- Supervised the daily operations of the store and trained staff in providing excellent in customer service with a mindset of revenue growth through sales
- Maintained compliance with state, federal, and local regulations
- Managed customer accounts and resolve issues
- Oversaw the recruitment and onboarding of new staff
- Detailed contracts to customers and verified that loan applications were complete and accurate
- Consistently met sales goals through strategic sales techniques
- Ensured customer retention by managing accounts and providing excellent customer service.
Education
Bachelor of Science - Business Administration And Management
Certification - Clinical Medical Assisting
Skills
Identifying Investment Objectives
Territory Expansion
Cost Management
Quality Control
Personnel Management
Providing Feedback
Proposal Writing
Branch operations management
Customer service
Customer relationships
Excellent time management skills
Excellent work ethic
Relationship building and management
Team supervision
Coaching and mentoring
Attention to detail
Client relationship management
Relationship management
Personal Information
Title: Branch Manager
COMMUNITY SERVICE
Christmas In November, Registration Associate, Memphis, tn, 2022-11, 2023-11, Utilized effective communication techniques to build relationships with patients and staff members., Responded promptly to customer inquiries by telephone or email regarding billing issues or other concerns., Exhibited excellent organizational skills, with an emphasis on accuracy and timeliness., Performed data entry of patient registration information into a computerized system., Showed capability in multi-tasking while maintaining a high level of efficiency.
Timeline
Business Development Officer/Branch Manager
Liberty Bank & Trust
03.2022 - 07.2025Read More
Branch Manager
Heights Finance
10.2021 - CurrentRead More
Retail Branch Manager
Woodforest National Bank
07.2019 - 08.2021Read More
Store Manager
Neighborhood Title & Payday Loans
02.2014 - 07.2019Read More
Concorde Career Institute
Certification from Clinical Medical Assisting
Read More
Strayer University
Bachelor of Science from Business Administration And Management
Read More