Pamela Smith
Woodridge,IL
Summary
12 years of diverse administrative, human resources, and project support experience. Skilled in coordinating complex projects, including telecommunications initiatives and business process optimization. Expertise in office management, team leadership, and stakeholder engagement. Seeking new role to leverage skills.
Overview
16
16
years of professional experience
Work History
Office Administrator
GP Transco
Joliet, IL
11.2023 - 04.2024
- Oversaw reception tasks while effectively directing calls and visitor questions
- Coordinated logistics and driver resources for 8-10 driver orientation sessions monthly.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; and verifying receipt of supplies.
- Controlled access to restricted areas within the office building through issuing visitor badges.
- Coordinated and managed daily administrative operations of the office.
Board of Directors Member (volunteer)
Woodhaven Lakes
Sublette, IL
08.2018 - 08.2022
- Oversee an annual budget of $8 million, ensuring fiscal responsibility and alignment with organizational objectives.
- Developed strong relationships with stakeholders to ensure their interests are represented in decisions made by the Board of Directors.
- Participated in committees related to specific functions, such as public safety and communications.
- Created COVID-19 safety procedures for campground events
- Maintained cost-effective evaluations for property owners through strategic financial planning
- Maintained confidentiality regarding internal organizational affairs and information.
Human Resources Administrator (contract position)
Office Team
Oak Brook, IL
08.2016 - 04.2017
- Handled accommodations and per diem logistics for incoming managers
- Reduced lodging costs by 15% through strategic negotiations with partners
- Developed and implemented procedures to manage travel expenses efficiently
- Investigated workplace incidents or complaints to ensure fair resolution of issues.
Business Analyst (part time contract position)
Office Team
Oak Brook, IL
08.2015 - 08.2016
- Decreased manual sampling interventions by 40%
- Led requirements-gathering sessions with stakeholders, increasing clarity of business needs
- Facilitated migration of sampling process to Salesforce, enhancing supplier coordination
- Collaborated with stakeholders across departments to define requirements for new projects.
- Identified gaps between current state and desired future state operations.
- Gathered feedback from end users regarding usability issues related to applications or systems.
Area Manager
Convergence Marketing
Hanover, MD
01.2012 - 08.2014
- Supervised and evaluated the performance of up to 300 team members across multiple states.
- Fostered strong relationships with Fortune 500 clients through effective supply chain optimizations.
- Implemented controls ensuring superior product standards, leading to enhanced customer satisfaction.
- Recruited candidates in various local zones, achieving full market coverage.
Office Manager
PAETEC Communications
Oak Brook, IL
05.2008 - 10.2010
- Ensured seamless office operations by overseeing key functions
- Coordinated multiple telecommunications projects within set timeframes and financial constraints
- Managed entire office relocation from site selection to operational readiness in four months
- Acted as subject matter expert for staff training on proprietary software
Education
Bachelor of Science - Business Management
Western Governors University
06.2011
Skills
- Google Drive
- Verbal Communication
- Microsoft Office
- Relationship Building
- Oracle, Concur, SAP , MS Suite Software Proficiency
- Decision-Making
- Flexible and Adaptable
- Attention to Detail
Volunteer Experience
Annual Dinner Dance Assistant, Vets4Vets, 11/01/02 -present
- Support the hospitalized veterans while enjoying a night of comradery and fellowship.
Event Coordinator, Tim Jordan Memorials, 01/01/18-present
- Manage the donations for raffles, assembly of said raffles and sales of tickets. Oversee recruitment and registration of riders for events.
- Manage donation procurement for raffles, including assembly and ticket sales.
Section Representative, Woodhaven Lakes, 08/01/21 -present
- Serve as a section representative, providing orientation and information to new property owners within the association.
Timeline
Office Administrator
GP Transco
11.2023 - 04.2024
Board of Directors Member (volunteer)
Woodhaven Lakes
08.2018 - 08.2022
Human Resources Administrator (contract position)
Office Team
08.2016 - 04.2017
Business Analyst (part time contract position)
Office Team
08.2015 - 08.2016
Area Manager
Convergence Marketing
01.2012 - 08.2014
Office Manager
PAETEC Communications
05.2008 - 10.2010
Bachelor of Science - Business Management
Western Governors University
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