Pamela Stewart

• Maintain student records, transcripts, reports, and correspondence records as needed. Updated computer system with latest information to keep records current and accurate.
• Ensured accurate student records by diligently maintaining and updating information in the database for secure record keeping.
• Register new students, verifies residency, request records, resolved student registration issues to complete student enrollment and/or withdrawal.
• Maintain attendance records, confidential records and files related to grades and test results.
• Greeted every guest with personable approach and provided knowledgeable service.
• Assist in all routine office task as needed.

Bus Driver

• Performed pre-trip and post-trip inspections, verified paperwork accuracy as required by State.
• Completed yearly State recertification class and maintained DOT physical as needed.
• Drive assigned route as well as field trips and for sporting events as needed.

• Emptied trash cans and sanitized rooms to keep building clean and free of germs.
• Maintained clean and comfortable environments by vacuuming, cleaning windows, mopping, cleanliness of restrooms and dusting.
• Kept building premises clean inside and outside.
• Maintained a well-organized supply closet for easy access to necessary tools and paper products.
• Assisted with special event setup and tear-down, transporting supplies and cleaning afterwards.

• Prepared breakfast and lunch for students.
• Completed monthly state reports, analyzed student and teacher balances, maintained vendor records.
• Planned nutritionally-balanced menus for students.
• Maintained a clean and safe environment, adhering to health department regulations and guidelines.
• Ordered all food and paper products needed.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.

• Appealed denied claims.
• Billed primary and secondary insurance for clients.
• Contacted insurance carriers to research payments and rejections, verify insurance coverage and have claims reprocessed.
• Updated database with accurate insurance information.

• Collaborated closely with finance departments to reconcile accounts accurately, ensuring all patient charges were correctly documented and processed.
• Facilitated interdepartmental collaboration to address discrepancies in patient billing, working together with other departments to resolve issues efficiently and accurately.
• Ensured accurate financial record-keeping, conducting regular audits to maintain compliance with industry standards and regulations.
• Strengthened relationships with insurance providers for improved communication and timely resolution of claim disputes.
• Evaluated staff performance regularly, providing constructive feedback and identifying areas for improvement to ensure optimal productivity within the team.
• Reduced outstanding accounts receivable balances by diligently monitoring payment statuses and following up on overdue payments.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Received and posted individual and group payments.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Adjudicated provider and patient claims for payment.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Keyed client claims for both clinic and hospital, posted insurance payments and assisted with account collections.