Pamela Szatkowski
Greenacres City,FL
Summary
Dynamic Operations Manager with a proven track record at CVS, enhancing operational efficiency and customer satisfaction. Skilled in inventory management and team leadership, I empowered staff, leading to a significant improvement in performance and , prioritizing safety and compliance.
Overview
14
14
years of professional experience
Work History
Operations Manager
CVS Pharmacy
West Palm Beach, FL
09.2010 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Fulfilled the company's purpose, Building customer loyalty, Overall store management, Supervision, and policy implementation.
Education
Waubonsie Valley
Illinois 1984
Skills
- Team Leadership
- Operations Management
- Customer Service
- Problem-Solving
- Decision-Making
- Staff Training
- Staff Management
- Inventory Management
- Management
- Customer Relationship Management
- Goal Setting
- Inventory Control
- Project management abilities
- Project Leadership
- Invoice Processing
- Retail Operations Management
- Cash handling
- Payroll
- Office manager
- Supply ordering
- Planogram expert
- Photo specialist
- Merchandising
- Daily price changes
Timeline
Operations Manager
CVS Pharmacy
09.2010 - 07.2024
Waubonsie Valley