Pamela Tejada
Las Vegas
Summary
Proven Call Center Representative with a track record of enhancing customer satisfaction at Vegas Gastroenterology. Skilled in problem-solving and customer support, adept at managing high call volumes and resolving complex issues efficiently. Demonstrated ability to improve service delivery, mastering new technologies swiftly to exceed client expectations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Call Center Representative
Vegas Gastroenterology
04.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Increased patient satisfaction by offering empathetic and professional care.
- Managed patient records and documentation to maintain confidentiality and accuracy.
Call Center Representative
UNLV Medicine
09.2015 - 11.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered compassionate care to patients, ensuring their comfort during diagnosis and treatment.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Maintained updated records of client contact information, streamlining communication efforts for future appointments.
- Collaborated with team members to optimize scheduling efficiency, leading to improved overall staff performance.
Casher Customer Service
Burger Kin
08.2005 - 01.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Education
High School Diploma -
La Sierra High School
Fullerton, CA07-2005
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Communicating with clients
- Answering questions
- Complaint resolution
- Payment processing
- Documentation and reporting
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
Languages
Spanish
Full Professional
Timeline
Call Center Representative
Vegas Gastroenterology
04.2023 - Current
Call Center Representative
UNLV Medicine
09.2015 - 11.2019
Casher Customer Service
Burger Kin
08.2005 - 01.2007
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
High School Diploma -
La Sierra High School
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