Pamela Thomas
Miami Gardens,Florida
Summary
Resourceful team player with strong time management and organizational skills. Seeking entry-level opportunities to enhance skills while contributing to company growth. Committed to delivering exceptional customer service and supporting team success.
Overview
32
32
years of professional experience
Work History
FINANCIAL ASSISTANT
HARD ROCK MIAMI CAFÉ
12.2021 - Current
- PREPARE WEEKLY PAYROLL FOR TEAM OF SALARIED AND HOURLY EMPLOYEES
- COMPLETE YEAR END CLOSEOUT OF ALL ACCOUNTS AND RECORDS
- CREATING VARIOUS DOCUMENTS AND HANDLING CORRESPONDENCE AND MEMOS TO ASSIST GM
- Managed financial forms, permanent records, and employee files for streamlined access and accuracy
- PERFORM DATABASE ENTRY UPDATES TO KEEP INFORMATION CURRENT
- CREATING VARIOUS DOCUMENTS AND HANDLE CORRESPONDENCE AND MEMOS TO ASSIST GM
- Assisted employees in completing essential documents for medical, dental, vision, ADP, self-service, and other relevant information
MAIN BANKER
CALDER CASINO
08.2021 - 07.2022
- COMPLETED THOROUGH AND ACCURATE DOCUMENTATION FOR MONEY MOVEMENTS
- MAINTAINED OPTIMAL FINANCIAL CONTROLS BY SECURING FUNDS AND MAKING ACCURATE TRANSACTIONS
- COMPLETED THOROUGH AND ACURATE DOCUMENTATION FOR MONEY MOVEMENTS
- ADHERED TO STRICT GUIDELINES REGARDING FINANCIAL AND CUSTOMER DATA TO AVOID BREACHES AND INFORMATION MISUSE
- MINIMIZED transaction errors through diligent double-checking procedures
- PROVIDED customer service while managing money counters, balancing and replenishing ATMs, maintaining accounts, and opening new accounts
OFFICE MANAGER/VAULT SUPERVISOR
SPECTRA (OVATIONS)
10.2016 - 07.2021
- OVERSEEN DAY TO DAY OPERATIONS, INCLUDING RECEIVING AND ORGANIZING CORRESPONDENCE, ANSWERING AND FORWARDING CALLS, CREATING BUSINESS LETTERS AND RECORDS
- DAILY CONTROL OF CASH VAULT, ORDERING OF CASH MAINTAINING PROPER LIMITS, MONTHLY AUDITS OF CASHIERS AS WELL AS THE VAULT
- Resolved discrepancies and verified funds accuracy with accounting staff while managing monetary transactions, ensuring seamless operations.
- Trained and mentored administrative staff on company policies, daily task execution, and industry best practices, enhancing team competency.
- PREPARED PAYROLL FOR BI-WEEKLY STAFF MEMBERS
- PREPARED WEEKLY/MONTHLY SCHEDULES FOR BARTENDERS/CUSTOMER SERVICE STAFF/BANQUET STAFF
- MANAGED OFFICE INVENTORY AND PLACED NEW SUPPLY ORDERS
- ELEVATED CUSTOMER SATISFACTION RATINGS BY RESOLVING CLIENT AND CASE ISSUES EFFECTIVELY
- PLANNED FOR MAJOR BUSINESS CHANGES, INCLUDING SYSTEM CONVERSIONS AND OFFICE MOVES
- ENTERED INVOICE DATA INTO COMPANY DATABASE AND UPDATED DETAILS, INCLUDING CUSTOMER CONTACTS AND DELIVERY DATES
- Managed office budget to cover inventory, postage, and vendor expenses.
- DISCUSSED PERFORMANCE BASED OBJECTIVES WITH DEPARTMENT MANAGERS TO DETERMINE CONTRIBUTORY VALUE OF OFFICE PROGRAMS
COUNT TEAM MEMBER/COUNT TEAM SUPERVISOR
HARD ROCK CASINO/CLASSIC CASINO
12.2011 - 12.2018
- Responsible FOR COLLECTION AND PROCESSING OF LARGE VOLUMES OF CURRENCY FROM ALL AREAS WITHIN THE CASINO OPERATION
- STRONG MANUAL DEXTERITY TO ACCURATELY HANDLE MONEY, TICKETS AND POKER CHIPS
- Collaborated effectively with team members to achieve common goals.
- Identified and analyzed issues to develop effective solutions., Encouraged team members to perform at their best through positive reinforcement. AND Displayed a positive attitude to foster a motivating work environment.
- Organized training for others, prioritizing tasks and managing time effectively.
- RETRIEVING DROP BOXES FROM TABLE GAMES AND SLOT MACHINES through OUT THE CASINO
- Fostered teamwork by collaborating with colleagues to streamline cash handling processes
CASH ROOM CLERK
SUNLIFE STADIUM (HARDROCK STADIUM)
04.2008 - 08.2018
- Reconciled daily cash variance reports, tracked overages and shortages by compiling summary reports and comparing against past variances to isolate and address root causes.
- BALANCED OVERALL BUDGET, MEASURING DAILY CASH ACCESS NEEDS AGAINST MONEY SAFE CONTENTS AND COMMUNICATING WITH MANAGERS TO REPLENISH SUPPLY OF CASH ON HAND WHEN NECESSARY
- Balanced overall budget by measuring daily cash access needs against money safe contents and communicated with managers to replenish cash supply.
- PERFORMED DAY TO DAY FINANCIAL TRANSACTIONS, INCLUDING VERIFYING, CLASSIFYING, COMPUTING, POSTING AND RECORDING ACCOUNTS PAYABLE DATA AND RECONCILED DAILY TOTALS TO CONFIRM PROPER ACCOUNTING
- PREPARED AND CHECKED CASHIER REGISTER TILLS
- Trained associates on proper accounting procedures to reduce discrepancies.
- Maintained general inventory levels, informed supervisor of shortages and demand trends to assist with timely acquisition of new inventory.
- MAINTAINED ACCURACY WHEN REVIEWING AND RECONCILING GENERAL LEDGER
- MAINTAINED GENERAL INVENTORY LEVELS AND INFORMED SUPERVISOR OF SHORTAGES OR TRENDS OF CHANGING DEMAND TO ASSIST WITH ACQUISITION OF NEW INVENTORY WITHOUT OUTAGE
CUSTOMER SERVICE MANAGER
PUBLIX SUPERMARKET
11.1994 - 11.2016
- DELIVERED fast, friendly, knowledgeable service for routine inquiries and service complaints, enhancing customer satisfaction
- INVESTIGATED SENSITIVE CUSTOMER SERVICE COMPLAINTS AND DELIVERED PROMPT RESOLUTION TO CUSTOMER SATISFACTION
- ASSISTED STAFF WITH RESOLVING COMPLEX CUSTOMER ISSUES AND IMPLEMENTING TARGETED SOLUTIONS
- ASSISTED staff in resolving complex customer issues and implementing effective solutions, improving overall team performance
- ESTABLISHED POSITIVE RAPPORT WITH CUSTOMERS, MANAGERS AND CUSTOMER SERVICE TEAM MEMBERS TO MAINTAIN A POSITIVE AND SUCCESSFUL WORK ENVIRONMENT
- ASSISTED CUSTOMERS IN MAKING PAYMENTS ON ACCOUNTS AND SETTING UP PAYMENT PLANS
- PROVIDED exceptional service to new and long-standing customers by addressing concerns and developing tailored solutions
- SET CLEAR EXPECTATIONS AND HELPED EMPLOYEES PURSUE OPTIMAL PATHS FOR ACHIEVING EACH TARGET
- INTERVIEWED, HIRED AND TRAINED NEW QUALITY FOCUSED CUSTOMER SERVICE REPRESENTATIVES
CASH ROOM CLERK
AMERICAN AIRLINES ARENA
10.2000 - 12.2013
- Reconciled daily cash variance reports, tracked overages and shortages by compiling summary reports and comparing against past variances to identify and resolve discrepancies.
- Checked and prepared cashier register tills for accuracy before opening.
- PREPARED AND CHECKED CASHIER REGISTER TILLS
- Balanced overall budget by measuring daily cash access needs against money safe contents and communicated with managers to replenish supply of cash on hand.
- FOLLOWED DETAILED END OF MONTH ACCOUNTING PROCEDURES TO VERIFY PROPER BALANCING OF ALL ACCOUNTS AND READINESS FOR NEW MONTH
- MAINTAINED ACCOUNT BOOKS AND ACCOUNTING SYSTEMS WITH ACCURACY BY ENTERING DATA PRECISELY AND PROOFREADING
- REVIEWED FINANCIAL TOTALS, VERIFIED STORE TO STORE TRANSFERS AND CHECKED PRICE UPDATES
- Recorded and monitored employee time and attendance data for payroll processing.
- MANAGED WEEKLY INVENTORY AND SUPPLY TRACKING, NOTING ITEMS REQUIRING REORDER
- ANSWERED CUSTOMER PHONE CALLS, PERSONALLY ADDRESSING QUESTIONS WITHIN SCOPE OF COMPETENCE AND FOWARDING CALLS TO OTHER DEPARTMENTS OR MANAGERS AS APPROPRIATE
- Implemented program to generate daily spreadsheets, enhancing financial reporting efficiency.
Education
High School Diploma -
Amerian Senior High Sxhoo
Miami, FL06-1984
Skills
- Financial Software
- Financial Reporting
- INVOICE PROCESSING
- Budget Management
- Expense Tracking
- CUSTOMER SERVICE
- OFFICE ADMINISTRATION
- Time tracking
- WORK PRIORITIZATION
- Data Management
- COMPUTER SKILLS
- RELIABLE AND TRUSTWORTHY
- MULTITASKING
- PROBLEM-SOLVING
- Project Coordination
- ATTENTION TO DETAIL
- Task Management
- Customer service management
- TEAM MANAGEMENT
- TEAMWORK
- RELATIONSHIP BUILDING
- ORGANIZATION SKILLS
- Data management
- INVOICE MANAGEMENT
- SERVICING PANIC HARDWARE
- MAINTAINING INVENTORY
- KEY DUPLICATION
- OPERATING EQUIPMENT
- Teamwork
- Team collaboration
- Problem-solving
- Attention to detail
- Analytical skills
- Task management
- Dependability
Languages
English
Native or Bilingual
Timeline
FINANCIAL ASSISTANT
HARD ROCK MIAMI CAFÉ
12.2021 - Current
MAIN BANKER
CALDER CASINO
08.2021 - 07.2022
OFFICE MANAGER/VAULT SUPERVISOR
SPECTRA (OVATIONS)
10.2016 - 07.2021
COUNT TEAM MEMBER/COUNT TEAM SUPERVISOR
HARD ROCK CASINO/CLASSIC CASINO
12.2011 - 12.2018
CASH ROOM CLERK
SUNLIFE STADIUM (HARDROCK STADIUM)
04.2008 - 08.2018
CASH ROOM CLERK
AMERICAN AIRLINES ARENA
10.2000 - 12.2013
CUSTOMER SERVICE MANAGER
PUBLIX SUPERMARKET
11.1994 - 11.2016
High School Diploma -
Amerian Senior High Sxhoo