Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Toms

Forest City,North Carolina

Summary

Driven professional with a proven track record at Isothermal Community College, enhancing test security and streamlining processes for efficiency. Excelled in roles requiring assertiveness and cultural sensitivity, significantly improving customer service and team performance. Skilled in documentation and policy adherence, consistently achieving objectives with dedication to excellence and student success. Dedicated Educational Instruction Worker offering training and support solutions for learning program development. Enjoys collecting information on various learning systems to compare effectiveness and implement next-level approaches. Actively assesses expressed needs of individuals and community to guide program research and creation. Enthusiastic [Job Title] eager to help teachers and educational staff discover worthwhile resources for curriculum development and lesson planning. Relies on creativity and innovative problem-solving skills to offer recommendations for staff training and continuing education programs for instructors. Actively monitors and evaluates material submissions from publishers to verify content compliance with government regulations and institutional policies.

Overview

39
39
years of professional experience

Work History

Test Proctor

Isothermal Community College
08.2023 - Current
  • Ensured test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
  • Improved test security by regularly updating and implementing strict proctoring protocols and procedures.
  • Efficiently organized examination materials prior to each session, reducing time spent searching for necessary items during exams.
  • Provided exceptional customer service to both students and faculty, answering questions and resolving issues related to the testing process.
  • Managed scheduling of exam appointments, maximizing availability while preventing overbooking or double-booking conflicts.
  • Supported the overall goals of the testing center by consistently demonstrating professionalism, competence, and dedication to student success.
  • Streamlined exam check-in process, ensuring prompt start times and minimizing delays for students.

Lead Sales and Service Manager

USPS, United States Postal Service
10.1985 - 05.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Monitored inventory levels and placed orders to replenish stock.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Education

Associate of Travel - Travel Agent

Associated School of Travel
N Miami Beach
06.2001

Skills

  • Test Security
  • Documentation
  • Cultural Sensitivity
  • Policy Adherence
  • Assertiveness
  • Disability Awareness
  • Test Preparation
  • Feedback provision

Timeline

Test Proctor

Isothermal Community College
08.2023 - Current

Lead Sales and Service Manager

USPS, United States Postal Service
10.1985 - 05.2023

Associate of Travel - Travel Agent

Associated School of Travel
Pamela Toms