PAMELA TWEEDELL
Woodstock,GA
Summary
Strategic account and communication leader with deep experience managing complex client relationships, budgets, and timelines across healthcare, automotive, retail, hospitality, and service industries. Brings a strong record of guiding multi-location accounts, aligning communication plans to client goals, and coordinating cross-functional teams to deliver accurate, on-brand work.
Overview
21
21
years of professional experience
Work History
Senior Consultant
Gallagher
Dunwoody, Georgia
05.2026 - Current
- I serve as the key day-to-day client contact, acting as a hands-on senior project manager, strategic consultant, and writer responsible for driving behavior change for global brands through thoughtful strategy, world-class planning, and executional excellence. I partner with clients to assess business needs, identify communication challenges, and develop strategic recommendations that align with organizational goals and deliver measurable outcomes.
- I oversee complex communication projects from concept to delivery, managing multiple large-scale engagements ($150K+) while ensuring quality, consistency, and client satisfaction. This includes preparing detailed project schedules and budgets, leading all aspects of campaign execution, from drafting and approvals to design and production, and proactively advising clients and internal leaders on scope, budget, timeline, and strategic considerations to manage expectations and drive successful results.
- Gathered insights and uncovered business objectives during client meetings. Served as trusted advisor, providing strategic counsel on audience engagement, change management, messaging, content development, and communication best practices.
- Educated clients on content and design best practices, leading internal project teams to meet client objectives. Delegated work to qualified team members, reviewing design and content for accuracy, tone, and brand consistency while coaching less experienced colleagues.
- Strengthened and expanded client relationships by identifying new opportunities, providing strategic recommendations, and cross-selling services that enhanced business value. Supported new business development through research, strategic thinking, and concept development for proposals and presentations. Managed billing processes for timely submission and mentored junior staff with feedback, coaching, and recommendations for professional growth.
Consultant
Gallagher
Dunwoody, GA
08.2023 - 05.2026
- Collaborated with communication teams to develop and maintain a portfolio of clients by providing consultative advice, managing communication projects, and ensuring world-class project implementation. Mentored team members and ensured accountability for quality, timelines, and standards of all project work by owning and coordinating client projects according to established processes. Managed financial tasks, including estimating project costs, scoping, and budget management.
- Established and maintained strong relationships with clients, colleagues, and stakeholders to facilitate effective project and account management.
- Prioritized professional service in all interactions with clients, colleagues, and third parties by proactively managing stakeholder expectations and striving to exceed them. Resolved conflicts by identifying acceptable outcomes for all stakeholders.
Account Manager
Frederick Swanston
Alpharetta, GA
08.2022 - 06.2023
- Oversaw multiple accounts in healthcare, insurance, and other industries, providing strategic direction and executing promotions, advertising campaigns, and website launches across digital and traditional platforms. Managed accounts across 100+ locations in multiple states, ensuring consistent application of brand strategies. Developed creative briefs, production schedules and estimates for all projects. Managed budgets of all sizes. Developed and executed client communication and strategies aligned with clients' objectives and budgets. Became an expert in clients' business and a key trusted advisor. Guided internal teams with insights from client feedback. Handled high volume of jobs simultaneously and prioritized within deadline-oriented environment.
- Managed client accounts for Frederick Swanston, aligning priorities with campaign objectives.
- Coordinated creative briefs between clients, designers, and production teams.
- Prepared account plans, status updates, and presentation materials for stakeholders.
Account Executive
Triadex Services
Tampa, FL
05.2017 - 08.2022
- Led account management team as primary contact for clients, fostering strong client relationships. Built and strengthened relationships with new and existing accounts with a proactive and collaborative approach. Managed relationships with internal teams as well as vendors. Distributed project materials, allocated project budgets and implemented/ reviewed production scheduling for traditional and digital campaigns for clients within the automotive, retail, hospitality and service industries. Managed accounts with over 150 locations in 20 states. Gathered and delivered internal accounting and billing information. Developed and implemented initiatives to effectively promote products and services. Analyzed client goals and processes to align services with business needs.
- Managed client accounts for Triadex Services across sales pipeline and renewals.
- Developed proposals aligned with Triadex Services client needs and service offerings.
- Presented account solutions to prospects and existing Triadex Services customers.
Director, Account Services
Ross Media
Woodstock, GA
05.2015 - 04.2017
- Supervised personnel and initiated meetings with internal and external partners to align on project objectives. Advised and guided creative input to multiple departments. Delivered product marketing materials to clients in the automotive industry, enhancing client engagement. Oversaw advertising strategies. Reviewed creative process from fruition to approval. Enhanced understanding of industry trends to inform marketing strategies. of industry trends. Collaborated with research teams and other third-party resources for use in traditional marketing. Authored and evaluated company procedures while directing production responsibilities. Explored service options and provided clients with tailored solutions to meet their needs. Improved the amount of job-to-printer ratio.
- Directed account services strategy for Ross Media client portfolios.
- Led client relationship management across Ross Media advertising accounts.
- Coordinated internal teams to deliver Ross Media campaign support.
Account Manager
Dynamix Web Design
Kennesaw, GA
01.2014 - 04.2015
- Navigated project from planning to execution within the website design industry. Enhanced customer satisfaction through relationship building efforts. Distributed internal and external content materials. Discussed needs and expectations with clients on a weekly basis. Tracked CRM software usage. Informed clients about new products and services, boosting engagement with the brand. Coordinated with internal teams to facilitate prompt delivery of client projects. Cultivated customer loyalty by maintaining effective communication and providing prompt responses. Oversaw client accounts within the retail, hospitality, healthcare and service industries.
- Managed client relationships for Frederick Swanston advertising accounts.
- Coordinated campaign briefs with creative teams and media partners.
- Prepared client presentations, status updates, and meeting notes.
Senior Account Manager
IMI Agency
Woodstock, GA
11.2005 - 10.2013
- Authored and administered client marketing programs and promotions within hospitality industry, driving engagement and brand visibility. Mentored junior account management professionals to develop skills and increase company revenue. Worked with clients to develop strategic business and account plans. Developed deep knowledge of customer businesses. Oversaw overall execution of incentive award programs. Facilitated special projects, conducting analyses and reporting to support informed decision-making. Distributed and updated marketing materials. Maintained program funding and budgets worth over $1.5M annually. Researched emerging industry trends, applications and concepts to enhance products and services, informing strategic direction. Educated clients on new products or services to increase customer engagement with brand.
- Managed client partnerships across IMI Agency accounts and communication channels.
- Led campaign briefings with creative, media, and strategy teams.
- Coordinated project timelines, priorities, and deliverables for agency clients.
Education
Business Administration
Georgia College and State University
Milledgeville, GASkills
- Account Management
- Project Coordination
- Strategic Planning
- Strategic analysis
- Vendor Management
- Time Management
- Client relationship management
- Effective communication
- Client satisfaction
Timeline
Senior Consultant
Gallagher
05.2026 - Current
Consultant
Gallagher
08.2023 - 05.2026
Account Manager
Frederick Swanston
08.2022 - 06.2023
Account Executive
Triadex Services
05.2017 - 08.2022
Director, Account Services
Ross Media
05.2015 - 04.2017
Account Manager
Dynamix Web Design
01.2014 - 04.2015
Senior Account Manager
IMI Agency
11.2005 - 10.2013
Business Administration
Georgia College and State University