Pamela VanZeeland
Whitefish Bay,WI
Summary
Healthcare professional with solid background in nursing supervision and patient care management. Proven ability to lead teams effectively and improve patient outcomes through strategic planning and resource management. Known for fostering collaborative team environments and adapting to evolving healthcare challenges while utilizing critical thinking and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
RN Supervisor
Ascension St Francis Ambulatory Services
Milwaukee, WI
04.2023 - Current
- Managed full operational oversight to support organizational goals, providing direct reports to CNO/COO.
- Leading a dedicated team of 3 nurses, efficiently coordinating schedules for infusion, inpatient wound, and pain clinic to maximize patient throughput.
- Ensuring departmental productivity through strategic Kronos management and budget development.
- Conducting patient rounding and monitoring quality metrics via Qualtrics surveys to ensure exceptional care delivery.
- Overseeing compliance with healthcare regulations and maintaining ownership of departmental policies.
- Supervised nursing staff to ensure adherence to clinical protocols and quality standards.
RN Supervisor
Ascension St Francis Neurosciences
Milwaukee, WI
05.2021 - Current
- Directed all operational functions with direct accountability to hospital president, ensuring adherence to high standards of care.
- Oversaw a multidisciplinary team of 16 nurses, 5 front desk staff, an administrative assistant, and a social worker to optimize service delivery. Cultivated a collaborative work environment that promoted teamwork and efficiency. Guided team members in achieving shared goals and enhancing patient care.
- Optimized departmental productivity through strategic management of Kronos systems and budget development.
- Fostered collaboration among staff and independent provider practices, comprising three MDs, one NP, and two PAs, to improve patient care outcomes.
- Facilitated patient rounding and monitored quality metrics through Qualtrics surveys.
- Managed departmental policies to uphold regulatory compliance and enhance operational integrity.
- Developed and implemented training programs for new hires to enhance team performance.
- Coordinated patient care activities, optimizing workflow efficiency across departments.
RN IV - Neuroscience Clinic/Infusion RN
Ascension, St Francis
Milwaukee, WI
03.2016 - Current
- Ensuring precise patient scheduling in accordance with treatment plans to optimize care delivery.
- Performing charge nurse duties, including staffing schedules and acting as the primary liaison for clinic issues related to staff, providers, and patients.
- Assisting neurologists on multiple research projects, contributing to significant clinical advancements.
- Managing a specialized medication program for approximately 400 patients, coordinating treatment and lab monitoring biannually.
- Assisting with infusion triage, including lab result analysis and obtaining prior authorizations with specialty pharmacies.
Interim Clinical Development Coordinator for Inpatient Medical Units
Wheaton All Saints
Racine, WI
11.2013 - 03.2016
- Developed, implemented, and evaluated staff development programs and orientation for clinical associates, enhancing team competency.
- Collaborated with department leaders and clinical coordinators to ensure educational needs are met, fostering a culture of continuous learning.
- Conducted educational meetings, ensuring compliance with mandatory training requirements.
RN III - Med/Surg
Wheaton All Saints
Racine, WI
01.2012 - 11.2013
- Analyzed patient assessment data to determine nursing diagnoses and expected outcomes, developing tailored care plans.
- Collaborated closely with unit leadership and interdisciplinary care teams to optimize patient outcomes.
- Demonstrated strong problem-solving abilities while coordinating staffing needs with management.
Education
Bachelor of Science - Nursing
Milwaukee School of Engineering
11-2011
Skills
- Clinical Skills: Patient Care IV Therapy Treatment Administration Triage
- Management Skills: Monthly Admin on Call Staff Management Scheduling Operational Oversight Policy Development Budgeting
- Technical Skills: Epic Microsoft Word PowerPoint Excel Outlook Google workspace
Accomplishments
- Author of “Hypogammaglobulinemia and infection rates in patients with multiple Sclerosis treated with ocrelizumab for up to six years: A real-world single-center study,” published in Multiple Sclerosis Journal in 2025.
- Author of “Lessons learned after 20 years of real-world experience with natalizumab,” published in International Journal of MS Care in 2023.
Certification
- Licensed Registered Nurse in Wisconsin
- Certified in BLS
Timeline
RN Supervisor
Ascension St Francis Ambulatory Services
04.2023 - Current
RN Supervisor
Ascension St Francis Neurosciences
05.2021 - Current
RN IV - Neuroscience Clinic/Infusion RN
Ascension, St Francis
03.2016 - Current
Interim Clinical Development Coordinator for Inpatient Medical Units
Wheaton All Saints
11.2013 - 03.2016
RN III - Med/Surg
Wheaton All Saints
01.2012 - 11.2013
Bachelor of Science - Nursing
Milwaukee School of Engineering