Pamela Venzant

• Data entry
• Logging files
• Answering phones
• Scanning documents
• Filing
• Faxing
• Training fellow staff
• Copying
• Sending out correspondences
• Excel spreadsheets
• Windows operation
• PowerPoint
• Probation operation systems
• Sorting documents
• Assisting secretary
• Inventory of staff equipment
• Converted paper documents into digital files and added documents into database systems.
• Organized and maintained both physical and digital filing systems to establish sortation standards.
• Created letters, memorandums and monthly agendas for office distribution.
• Reviewed files and other documents to obtain information to respond to requests.
• Filed completed documents on computer hard drive or disk for storage purposes.

Assisted minors housed in juvenile facility with college enrollment and courses at East Los Angeles College and Mission Valley College. Monitored minors computer usage to ensure their safety and appropriate content while operating computer. Assisted minors with pre voter registration, work program, elective services and book club programs. Assisted in classrooms to help assist teachers and students. Performed outreach inside living quarters of juvenile hall and traveled to different facilities to help with their education program and bring awareness about the program services. Also determined minors eligibility based upon their behavior inside of the facility and recommendations of their correctional officer. Handled research and administrative tasks to support the department's Education services outreach and program initiatives.

Data entry, filing, faxing, scanning, answering phones and relaying messages. Copying documents, assisting field officers, processing court reports and all other clerical assignments when needed. Composing, typing letters, memoranda and notes on matters involving a variety of subjects pertaining to Armed DPO's in the field. Attending academy training and graduation ceremonies of SEO/CLEAR operations. Processing travel expenses and uniform expenses. Posts information from various reports to appropriate records and overtime reports. Requisitions, stores and distributes office supplies, maintaining alphabetical and numerical files. Furnishing information over the counter or telephone on such matters as established office procedures. Setting up interviews with candidates, generating overtime reports weekly and monthly overtime certs. Working in court systems such as TCIS, APS, JAI and PCMS. Receiving office visitors and answers questions regarding specific departmental procedures and practices. Operating miscellaneous office machines, receiving, sorting and distributing mail when needed. Answered phone calls and emails, responding quickly to questions and inquiries within the department's established timeframes. Sent out reminder emails and phone calls to potential SEO candidates.

Supervised anywhere from 20 to 75 minors nightly, including during mealtime and recreational time. Taught juvenile offenders basic life skills such as filling out job applications, housing placements and enrolling school. Routine 15 minute hall checks of living quarters to ensure safety of minors. Generating behavioral reports, performance of minors reports and any other clerical duties needed. Completed incident reports when disturbance or incidents occurred. Transported minors to and from medical facilities/court dates.

Worked directly with the elderly, disabled parent by assisting with grooming and preparing meals. Transporting to and from medical facilities, assisting or preparing meals. Preparing distribution of medication, assisted in laundry duties and cleaning of home. Administered medication as directed by physician and maintained a clean, safe and well-organized patient environment. Worked to improve and enhance the life of parent through effective and compassionate care. Supervised daily activities and provided assistance when needed. Assisted disabled parent in any way necessary to facilitate independence and well-being.

Maintained safety and security of minor girls housed in residential treatment facility during the nighttime hours of 10pm to 6am. Assisted with the distribution of medications during the during nursing hours. Awaken KP's in the morning, supervised minors while grooming. Worked overtime throughout the day and assisted with recreation time, school movement, transportation to and from medical appointments/court appearances. Routine 15 minute hall checks, sat on levels of minors with suicidal or other dangerous tendencies. Completed incident reports when disorder or major incidents occurred. Maintained accurate and detailed logs of all events that occurred during each shift. Observed and recorded the mental/physical health of minor offender. Generated behavioral reports, performance of minors reports and any other clerical duties needed.

Processing contracts for potential childcare providers and facilities. Copied, logged and scanned supporting documentation. Faxing, filing, answering phones, and scheduling weekly staff meetings. Collecting necessary documentation from parents in order to promptly process their childcare
contracts and issue benefits accurately. Verifying all documentation was processed efficiently to be approved without error.

Answering a high volume of calls in large call center environment. Managed a wide variety of customer service calls. Administrative tasks to resolve customer issues quickly and efficiently. Investigated and resolved customer inquiries /complaints in a timely and empathetic manner. Dispatching customer calls to proper legal consultation. Troubleshooting calls and asking open-ended questions to assess customer needs.

Sorted, received, and distributed mail correspondence between departments and personnel. Delivered parcel packaging, preparation, and efficient shipping. Answered phones, filing, faxing, printed documents on mainframe printer, scanning, copying and all other clerical duties. Greeted incoming clients in a professional and provided friendly, knowledgeable assistance. Trained new employees, kept reception area clean and neat to give visitors a positive impression of company.