Hi, I’m
Pamela Villegas
Menifee,CA
Summary
Detail-oriented professional with strong multitasking and communication skills. Skilled in recruiting highly talented personnel and leveraging experience to identify and attract top talent. Demonstrated ability to work collaboratively with team members, fostering a positive and productive work environment. Committed to delivering exceptional results through meticulous attention to detail and effective communication.
Overview
10
years of professional experience
Work History
Best Buy
Customer Experience Manager
2023.05 - Current (1 year & 4 months)
Job overview
- Handles complaints, provides appropriate solutions and alternatives within appropriate timeframes and follows up to achieve resolution.
- Supervises daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Establishes performance and service goals and held associates accountable for individual performance.
- Builds client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Achieves established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
- Creates and drive talent acquisition and job placement strategies to attract diverse candidates.
- Creates effective talent acquisition training materials that supported culture and performance objectives.
- Completes talent acquisition and management for 50+ internal and external placements.
- Creates a comprehensive onboarding program to expedite new hire integration into the company culture and processes.
- Facilitates successful policy implementation and enforcement to maintain legal and operational compliance.
- Distributed employee engagement surveys to identify areas of improvement.
Best Buy
Operations Manager
2018.01 - 2023.05 (5 years & 4 months)
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Completed bi-weekly payroll for 60-80 employees.
- Updated reports, managed accounts, and generated reports for company database.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Completed talent acquisition and management for 50+ internal and external placements.
- Recruited top talent to maximize profitability.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
Best Buy
Geek Squad Manager
2014.08 - 2018.01 (3 years & 5 months)
Job overview
- Created and developed detailed work plans to meet business priorities and deadlines.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Achieved #1 in company results through client experience and employee moral.
Education
Strayer University , Alexandria, VA
No Degree from Human Resources Management
06.2026
Skills
- Leadership Management
- Customer Relations/Issue De-Escalation
- Detail Oriented
- Team Recruiting and Onboarding
- Networking Events
- Payroll and Benefits Administration
- Microsoft Office 365
- Kenexa/I-9 processes
- Employer Branding
- Talent Acquisition Strategies
- Talent Management
- Interviewing and Prescreening
- Exit Interviews and Processes
Languages
English
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPaid time off401k matchWork from home optionStock Options / Equity / Profit SharingPersonal development programsCompany CultureTimeline
Customer Experience Manager
Best Buy
2023.05 - Current (1 year & 4 months)
Operations Manager
Best Buy
2018.01 - 2023.05 (5 years & 4 months)
Geek Squad Manager
Best Buy
2014.08 - 2018.01 (3 years & 5 months)
Strayer University
No Degree from Human Resources Management
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