Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Pamela Wesson

Baltimore,MD

Summary

Proven professional with experience at Baltimore City Public Schools, adept in schedule management and fostering positive customer relationships. Demonstrated ability to enhance customer care and academic growth through effective communication and patience. Excellently navigates diverse environments, ensuring punctuality and engagement, achieving significant improvements in customer satisfaction and student well-being.

Overview

12
12
years of professional experience

Work History

Ride Share Driver

Uber/Lyft
02.2019 - Current
  • Responded to passenger concerns and complaints politely and professionally.
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.

Substitute Teacher

Baltimore City Public Schools
11.2012 - 03.2021
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Education

Master of Arts - Education Administration

American InterContinental University
Schaumburg, IL
12.2009

Bachelor of Science - Psychology

Bowie State University
Bowie, MD
05.2001

Skills

  • Schedule Management
  • Excellent navigation
  • Patience and understanding
  • Customer Service
  • Punctuality
  • Local knowledge
  • Customer Engagement

Additional Information

Earned additional graduate courses in Education ( in Special Education and Early Childhood reading).

Timeline

Ride Share Driver

Uber/Lyft
02.2019 - Current

Substitute Teacher

Baltimore City Public Schools
11.2012 - 03.2021

Master of Arts - Education Administration

American InterContinental University

Bachelor of Science - Psychology

Bowie State University

Similar Profiles

CREATE PROFILE
Pamela Wesson