Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Williams

Suffolk,VA

Summary

Attentive Psychiatric Staff Nurse composed and polished even in high-stress situations. Collaborative leader and team player willing to pitch in and assist with any task. Dedicated to coaching and training other health team personnel.

Overview

24
24
years of professional experience

Work History

Behavioral Health RN Clinical Liaison

Aetna
Norfolk, VA
05.2017 - 05.2024
  • Referred patients to specialized health resources or community agencies to furnish additional assistance.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders.

Psychiatric Registered Nurse

Harbor Point Behavioral Center
Portsmouth, VA
01.2013 - 05.2017
  • Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Collaborated with prescribing professionals to get patients necessary medications.
  • Handled vital sign monitoring, medication administration and patient behavior assessments.
  • Monitored patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Stocked clinical workstations and procedure rooms with necessary supplies.
  • Documented all medications administered to mental health patients, following instructions from physicians and healthcare providers.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.

Director of Nursing

Virginia Beach City Jail
Virginia Beach, VA
10.2011 - 06.2013
  • Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
  • Implemented and directed clinical services and operations to deliver competent, quality care.
  • Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Evaluated staff performance and prepared accurate reports detailing findings.

Director of Clinical Services

Hope In Homecare
Norfolk, VA
09.2008 - 10.2011
  • Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
  • Coordinated with nurse manager to develop programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
  • Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
  • Crafted and initiated development of strategy-based plans, allowing organization to exceed objectives.

Director of Nursing

Hampton Roads Regional Jail
Portsmouth, VA
08.2006 - 08.2008
  • Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
  • Budgeted, managed and scheduled staff of.
  • Implemented and directed clinical services and operations to deliver competent, quality care.
  • Assessed competency of clinical staff to promote quality, continuity and safety.
  • Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response,
  • Evaluated staff performance and prepared accurate reports detailing findings.
  • Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.

Behavioral Health Charge Registered Nurse

Hampton Roads Regional Jail
Portsmouth, VA
08.2001 - 08.2006
  • Modified patient treatment plans as indicated by patients' responses and conditions.
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
  • Documented all medications administered to mental health patients, following instructions from physicians and healthcare providers.
  • Collaborated with prescribing professionals to get patients necessary medications.
  • Conducted specified laboratory tests to help detect conditions and determine diagnosis.
  • Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders.
  • Monitored patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
  • Handled vital sign monitoring, medication administration and patient behavior assessments.

CHKD
Norfolk, VA
10.2000 - 08.2001
  • Administered medications and treatments, monitoring patients for reactions and side effects.
  • Oversaw patient admission and discharge processes to coordinate related paperwork.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Monitored and managed various treatment and care interventions.
  • Implemented pre, intra- and post-care, evaluating response to clinical interventions with progression toward discharge.
  • Administered medications, tracked dosages and documented patient conditions.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Acted as patient advocate and implemented total patient care through team nursing process.
  • Created, implemented and evaluated patient care plans with medical team.
  • Conducted intake assessments with patients and relatives to gather case history.
  • Assessed and prepared patients for procedures, performing initial and ongoing patient assessments.
  • Maintained personal and team compliance with medication administration standards and patient care best practices.
  • Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
  • Advocated for patients by supporting and respecting basic rights, values and beliefs.
  • Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
  • Administered medications and treatments as directed and as appropriate for patient's medical care in collaboration with multi-disciplinary team.
  • Monitored patients after surgery, answered questions and provided home care strategies.
  • Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Represented health care facility in professional community organizations, maintaining high level of professionalism.
  • Counseled patients and caregivers, providing emotional, psychological and spiritual support.
  • Exhibited professionalism and leadership to peers by participating in professional activities and continuing education.
  • Observed patient's heart rate, blood pressure and respiration for signs of distress.
  • Promoted safe and calm environment for complex patients by keeping services, supplies and necessary equipment on hand.
  • Provided patient and family health education focusing on self-management, prevention and wellness.

Education

Bachelor of Science - Nursing

Old Dominion University
Norfolk VA
05.2000

Skills

  • Referral Scheduling
  • Emergency Medical Administration
  • Nursing Unit Collaboration
  • Patient Observation
  • De-escalation Techniques
  • Medication Administration
  • Addiction Treatment
  • Care Plan Evaluation
  • Suicide Prevention
  • Active Listening
  • Therapeutic Intervention
  • Attention to Detail
  • Patient Care Assessment
  • Decision Making
  • Medical Procedure Preparation
  • Creative Problem Solving
  • Care Coordination
  • Blood Draw and Sample Collection
  • Patient Examination
  • Monitoring Vital Signs
  • Critical Thinking

Timeline

Behavioral Health RN Clinical Liaison

Aetna
05.2017 - 05.2024

Psychiatric Registered Nurse

Harbor Point Behavioral Center
01.2013 - 05.2017

Director of Nursing

Virginia Beach City Jail
10.2011 - 06.2013

Director of Clinical Services

Hope In Homecare
09.2008 - 10.2011

Director of Nursing

Hampton Roads Regional Jail
08.2006 - 08.2008

Behavioral Health Charge Registered Nurse

Hampton Roads Regional Jail
08.2001 - 08.2006

CHKD
10.2000 - 08.2001

Bachelor of Science - Nursing

Old Dominion University

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