Pamela Williams

• Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Assisted call-in customers with questions and orders.
• Spoke to customers in native language to increase loyalty and establish relationships.
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.

• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

=

• Successfully utilized Microsoft Office, including Excel, Word & Power Point
• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Resolved customer problems and complaints.

• Contacted customers and agents to reconcile flood zone with FEMA
• Followed up with customers to inform them their claim met FEMA guidelines and regulations

• Setup new accounts requests received via Sales Pad and hand written documents
• Performed account maintenance request as well as Route Clean Ups
• Closed outstanding customer cash issues per invoices that contain specific documentation
• Follow Guidelines to set up accounts, and to resolve issues
• Follow up with locations
• Receptionist
• Processed daily reports
• Front Office reception
• Facilitated customer needs, using CMB or CETS, Daily Delivery Schedule
• Paged Drivers using the InfoRad System
• Updated the locations directory and paging system
• Communicated new information to the Market Unit
• Disbursed mail, faxes, and internal information to corresponding departments
• Performed troubleshooting of equipment issues, such as copier, printers, fax machine
• Pulled daily Pepsi Direct Issues and forward them to those responsible for the accounts
• Kept Issue Resolutions count at a manageable level (10 or less issues)
• Provided quotes to customers on the sealing of drinks and vending machines
• Unit Sales Admin
• Ran USM Daily Reports
• Updated USM Binders and pulled any needed Trend information
• Summarized new programs for sales staff
• Checked e-mails and responded accordingly
• Assembled meeting agendas and presentations
• Schedule Breakfast/Lunch/Dinner for meetings and special events