PAMELA WILLIAMS
Lincolnton,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
First-Grade Teacher
Briarwood Academy Elementary School
08.2023 - 12.2023
- Created and developed lesson plans to meet students' academic needs
- Helped students explore concepts with engaging, learning-focused activities
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Substitute Teacher
Gaston County School System
08.2021 - 08.2023
- Maintained discipline and classroom control, fostering a safe and positive learning environment
- Created and followed lesson plans to provide consistent instruction to assigned students
- Provided classroom teacher with written feedback on results of lessons and student behavior issues.
Fraud Analyst
Wells Fargo Bank
06.2022 - 06.2023
- Conducted detailed investigations of potential fraud cases, gathering evidence from multiple sources
- Developed reports summarizing current fraud trends, losses, and recovery efforts
- Evaluated existing systems for weaknesses that could be exploited by criminals seeking access to sensitive data.
Express Auto Claims Associate
Allstate Insurance
08.2021 - 06.2022
- Provided technical guidance to junior associates on proper protocol for processing automobile damage claims
- Communicated regularly with adjusters regarding progress updates on pending auto claims
- Processed payments for approved claims according to established guidelines.
Senior Loan Processor
Loan Depot Mortgage
09.2020 - 08.2021
- Evaluated existing loans to identify potential refinancing opportunities or other beneficial programs
- Created weekly reports outlining progress of assigned loans in the pipeline
- Participated in ongoing continuing education courses related to mortgage banking operations.
Senior Loan Processor
Round Point Mortgage Company
09.2019 - 09.2020
- Monitored changes in government regulations related to mortgage banking industry
- Verified bank statements, tax returns, pay stubs and other documents to ensure accuracy of information provided by applicants
- Created weekly reports outlining progress of assigned loans in the pipeline.
Total Loss Processor
Allstate Insurance
09.2017 - 09.2019
- Reviewed documents submitted by customers for completeness prior to processing their claims
- Assisted customers through the total loss process, providing guidance and advice as needed
- Performed data entry tasks accurately and efficiently using various software programs.
Conventional Loan Underwriter
Wells Fargo Bank
11.2011 - 09.2017
- Developed a comprehensive understanding of loan products in order to best advise customers on their options
- Determined whether or not loans met all necessary criteria prior to approving them
- Utilized knowledge of underwriting guidelines for conventional, government-insured mortgage programs.
Education
MASTER OF ARTS (M.A.T) IN ELEMENTARY EDUCATION -
Liberty University
Lynchburg, VA05.2024
MASTER OF ARTS (M.A.) IN ADULT EDUCATION -
University of Phoenix
Phoenix, AZ03.2021
BACHELOR OF SCIENCE (B.S.) IN MANAGEMENT -
University of Phoenix
Phoenix, AZ02.2019
ASSOCIATE IN ARTS (A.A.) IN BUSINESS -
University of Phoenix
Phoenix, AZ02.2011
Skills
- Group Assistance
- Special Education
- Instructional Technology
- Lesson Implementation
- Understanding of Content
- Instructional Strategies
- Different Learning Styles
- Classroom Instruction
- Time Management
- Creative Problem Solving
- Conflict Resolution
- Active Listening
- Oral Communication
- Critical Thinking
Certification
North Carolina Certified Notary Public
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
First-Grade Teacher
Briarwood Academy Elementary School
08.2023 - 12.2023
Fraud Analyst
Wells Fargo Bank
06.2022 - 06.2023
Substitute Teacher
Gaston County School System
08.2021 - 08.2023
Express Auto Claims Associate
Allstate Insurance
08.2021 - 06.2022
Senior Loan Processor
Loan Depot Mortgage
09.2020 - 08.2021
Senior Loan Processor
Round Point Mortgage Company
09.2019 - 09.2020
Total Loss Processor
Allstate Insurance
09.2017 - 09.2019
Conventional Loan Underwriter
Wells Fargo Bank
11.2011 - 09.2017
MASTER OF ARTS (M.A.T) IN ELEMENTARY EDUCATION -
Liberty University
MASTER OF ARTS (M.A.) IN ADULT EDUCATION -
University of Phoenix
BACHELOR OF SCIENCE (B.S.) IN MANAGEMENT -
University of Phoenix
ASSOCIATE IN ARTS (A.A.) IN BUSINESS -
University of Phoenix