Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Williams

Greensboro,NC

Summary

Dynamic and professional customer success specialist seeking an opportunity to utilize my extensive skills in data entry, support, customer service, and public administration. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Part-time Customer Service Rep

Inflection Cx
04.2024 - Current
  • Assisting CDL Class A Drivers with obtaining employment nationwide
  • Average 175+ outbound calls per day, Accurately dispositioning of each call in the Velocity database
  • Meet and exceeded established quality and production metrics.

Part-time Seasonal Remoter Interviewer

Hendall Inc.
10.2023 - 04.2024
  • Conducted surveys involving qualitative and quantitative analysis
  • Coded findings accurately
  • Averaged 60+ surveys.

Remote Grant Specialist

Smart Workforce (Align) Temporary
01.2023 - 06.2023
  • Answered inbound and outbound calls for clients seeking business grants
  • Averaged 120+ calls a day
  • Completed call disposition data information in Google docs
  • Provided technical support.

Office Support III

Guilford County School System
01.2022 - 12.2022
  • Supported office activities for the Pre-K Exceptional Children’s program
  • Screened parents and children for the program
  • Coordinated with Speech Pathologists, Psychologist, in-house teachers, and itinerant teachers
  • Maintained inventory and phone analysis updates
  • Sent correspondence from outside and parent referrals
  • Greeted all visitors and assisted with screenings
  • Supported approximately 20 clients a day.

Technical Support Agent

Nuance
10.2018 - 03.2022
  • Conducted password resets
  • Simulate and troubleshoot claim filing and connection problems
  • Entered documentation in CRM databases such as Zendesk and Updated demographics in EPIC system for hospitals
  • Exceeded quality and production metrics.

Education

Master of Public Administration -

South University
Savannah, GA

Bachelor of Arts- English and Spanish -

Greensboro College
Greensboro, NC

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations

Timeline

Part-time Customer Service Rep

Inflection Cx
04.2024 - Current

Part-time Seasonal Remoter Interviewer

Hendall Inc.
10.2023 - 04.2024

Remote Grant Specialist

Smart Workforce (Align) Temporary
01.2023 - 06.2023

Office Support III

Guilford County School System
01.2022 - 12.2022

Technical Support Agent

Nuance
10.2018 - 03.2022

Master of Public Administration -

South University

Bachelor of Arts- English and Spanish -

Greensboro College

Similar Profiles

CREATE PROFILE
Pamela Williams