Pamela Zaffarano
Carson City
Summary
Professional healthcare technician equipped to excel in surgical settings. Adept at sterile techniques, instrument handling, and surgical preparation with strong emphasis on teamwork. Reliable and adaptable, meeting changing needs to ensure optimal patient outcomes. Skilled in maintaining sterile environments, assisting surgical teams, and ensuring operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Surgical Scrub Technician Trainee
Carson Tahoe Regional Medical Center
02.2024 - Current
- Maintained sterile fields by following aseptic techniques and adhering to infection control protocols.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Followed scrub-in procedures by gowning and gloving correctly to assist in sterile fields.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Enhanced team productivity by assisting in routine operations and shadowing experienced colleagues.
Dental Office Manager
Harmony Family Dentistry-Dr. Dupanovic
10.2020 - 02.2024
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
Lead Dental Assistant
Harmony Family Dentistry-Dr. Amorati
04.2019 - 10.2020
- Operated sterilization equipment to maintain hygiene and compliance standards.
- Performed fluoride treatments, enhancing patient tooth strength and decay resistance.
- Used digital radiography software to capture and analyze dental images for diagnostics.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
Lead Registered Dental Assistant Extended Function
North Coast Dentistry-Dr. McMilen
02.2013 - 03.2019
- Coordinated with dental lab technicians to ensure timely and accurate fabrication of dental prosthetics.
- Performed dental impressions for creating accurate molds for crowns, bridges, and dentures.
- Assisted dentists during various dental procedures, ensuring efficient workflow and patient comfort.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Developed strong rapport with patients, easing anxieties through clear communication about their treatments.
- Gathered detailed medical history from patients before beginning any treatment plan which contributed towards more effective treatments.
- Managed inventory of dental supplies, reducing costs by optimizing order frequency and amounts.
- Took dental images following strict patient protection rules, applying lead aprons.
- Handled emergency situations calmly and efficiently, contributing to positive outcomes under pressure.
- Trained new dental assistants, providing guidance on best practices and ensuring high-quality patient care.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Education
High School Diploma -
Dayton High School
Dayton, NV06-2010
Skills
- Surgical equipment handling
- Sterile technique proficiency
- Organizational growth
- Motivation and initiative
- Team communication
- Treatment Planning
- Dental software proficiency
- Schedule management
- Insurance billing
- Endodontic procedures
- Oral surgery assistance
- Prosthodontics experience
Certification
- Registered Dental Assistant (RDA)
- SealantFluoride Varnish Application Certificate
- Radiation Health and Safety Certification (RHS) - Dental Assisting National Board (DANB).
- Coronal Polishing Certificate
- Basic Life Support Certification (BLS)
Timeline
Surgical Scrub Technician Trainee
Carson Tahoe Regional Medical Center
02.2024 - Current
Dental Office Manager
Harmony Family Dentistry-Dr. Dupanovic
10.2020 - 02.2024
Lead Dental Assistant
Harmony Family Dentistry-Dr. Amorati
04.2019 - 10.2020
Lead Registered Dental Assistant Extended Function
North Coast Dentistry-Dr. McMilen
02.2013 - 03.2019
High School Diploma -
Dayton High School
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