PAMELA A GORDON
Summary
Passionate Personal Fitness Trainer successful at making workouts fun and rewarding. Expertise in instructing clients on proper lifting techniques and educating clients on nutrition and hydration needs. Experience providing instruction for one-on-one sessions, buddy sessions and group training classes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Personal Trainer
Self Employed Services
Springfield, NE
09.2020 - Current
- Assisted clients with personal fitness goals through realistic objectives.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Promoted safe and inclusive environment for club clients and members.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
Territory Relationship Manager
NorthStar Financial Services Group LLC
11.2016 - 05.2019
- As a Relationship Manager I worked closely with the Sales Team to manage relationships with Financial Advisers
- Provided outstanding Customer Service to new and long-standing customers by attending closely to concerns and developing solutions
Claims Analyst
Mutual Of Omaha
03.2009 - 10.2013
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Customer Service Manager
ADT Security
01.2000 - 03.2009
- Manage a team of twenty-five associates to assist customers with security, technical, and emergency dispatch of alarm systems in Commercial and Residential Contracts
- Consulted with customers to determine best methods to resolve service and billing issues
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Credit Analyst
Fleet Bank of Rhode Island
10.1996 - 10.1998
- Review exception applications to determine credit worthiness
- Line Balance between other departments such as Customer Service, Fraud, Credit Council and Late Stage Collections
Reservation Manager
Windtree Villas
02.1989 - 01.1990
- Maintained awareness of types of rooms available in different resort locations.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Customer Relations Representative
Walt Disney World
05.1983 - 06.1986
- In this position I performed guided tours, booked reservations, and assist quest in making vacation plans
- Expressed appreciation for patronage, inviting and encouraging customer return visits
- Was selected as representative for my department for the position of Walt Disney World Ambassador
Education
San Antonio College
Monterey Peninsula College
Associate Applied Science Degree - Business Administration And Management
Metropolitan Community College
Omaha, NE2006
Skills
- Customer Service
- High-energy attitude
- Quality
- Problem-solving abilities
- Hiring
- Telephone
- Administrative support
- Relationship development
- Exercise equipment operation
- Fitness assessments
- Designing exercise programs
- First Aid/CPR
- Personal Training Techniques
- Healthy Lifestyle Advocacy
- Good Nutrition Promotion
- Health and Wellness Education
- Active Listening
- Customized Workout Plans
Certification
- NASM Certified Personal Trainer
- NASM Certified Nutrition Coach
- CPR/AED Certification
Timeline
Personal Trainer
Self Employed Services
09.2020 - Current
Territory Relationship Manager
NorthStar Financial Services Group LLC
11.2016 - 05.2019
Claims Analyst
Mutual Of Omaha
03.2009 - 10.2013
Customer Service Manager
ADT Security
01.2000 - 03.2009
Credit Analyst
Fleet Bank of Rhode Island
10.1996 - 10.1998
Reservation Manager
Windtree Villas
02.1989 - 01.1990
Customer Relations Representative
Walt Disney World
05.1983 - 06.1986
San Antonio College
Monterey Peninsula College
Associate Applied Science Degree - Business Administration And Management
Metropolitan Community College