Pamela A. Liebenthal Baker
Encino,CA
Summary
Dynamic Office Manager with a strong track record at Universal Hearing Care/Hear USA, recognized for enhancing office operations and patient care through effective analytical and organizational strategies. Proven success in streamlining processes, mentoring staff, and deploying technology solutions to improve efficiency. Expertise in Microsoft 365 and interpersonal communication has led to notable increases in client satisfaction and operational performance. Committed to fostering a productive work environment while optimizing patient experiences.
Overview
18
18
years of professional experience
Work History
Licenced Hearing Aid Dispenser
Universal Hearing Care/ Hear USA
Encino, CA
04.2016 - 03.2024
- Provided support to family members who were impacted by the patient's hearing loss.
- Stayed up to date on advances in treatments and devices by attending workshops and reading publications.
- Kept abreast of new developments in technology related to audiology practices.
- Counseled clients on hearing aid options and features to determine the best solution for their needs.
- Provided diagnostic testing, including air conduction, bone conduction, speech audiometry, and immittance testing.
- Worked collaboratively with other healthcare professionals such as physicians and audiologists to provide comprehensive care.
- Maintained accurate records of patient information including test results, diagnosis, treatments rendered.
Office Manager
Universal Hearing Care/Hear USA
Tarzana, CA
02.2009 - 03.2024
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Interpreted and communicated work procedures and company policies to staff.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Office Manager/Instructor
C & S Health Education Services
Granada Hills, USA
01.2006 - 01.2008
- Basic business operations: accurate appointment scheduling, composing clear and concise office memos, and other written communications.
- Financial/Administrative Management: execution of payroll procedures, interviewing potential employees, and hiring when applicable, creating weekly work schedules, tracking accounts payable, accounts receivable, and monitoring collections when necessary.
- Program Coordination and Compliance: organized and created weekly nursing assistant/home health aide renewal classes, and monthly phlebotomy classes for potential students. Frequently researching and implementing compliance with state and federal training program guidelines, working with the healthcare facility's HR, education, and contract departments for the management of externship programs and student placement, and facilitating and nurturing relationships with business partners to ensure growth.
- Instruction: Lead AHA BLS/CPR (American Heart Association, Basic Life Support/Cardiopulmonary Resuscitation) classes, and assisting in the instruction of the phlebotomy training course.
Education
California Board License - Hearing Aid Dispensing
Speech Language Pathology Hearing Aid Dispensing
04-2016
Healthcare Provider BLS/CPR Instructor Training -
Life Support Associates
Acton, CAPhlebotomy Technician Training -
C & S Health Education Services
Granada Hills, CAPierce College
Woodland Hills, CACal State University Northridge
Northridge, CASkills
- Analytical skills
- Organizational skills
- Interpersonal skills
- Phone manner
- Office etiquette
- Composition skills
- Editing skills
- Communication skills
- Efficiency
- Windows operating systems
- Microsoft 365 app proficiency
- Adobe app proficiency
- Medical office scheduling and database programs
- Comfortable navigating any new computer system
References
References available upon request.
Timeline
Licenced Hearing Aid Dispenser
Universal Hearing Care/ Hear USA
04.2016 - 03.2024
Office Manager
Universal Hearing Care/Hear USA
02.2009 - 03.2024
Office Manager/Instructor
C & S Health Education Services
01.2006 - 01.2008
California Board License - Hearing Aid Dispensing
Speech Language Pathology Hearing Aid Dispensing
Healthcare Provider BLS/CPR Instructor Training -
Life Support Associates
Phlebotomy Technician Training -
C & S Health Education Services
Pierce College
Cal State University Northridge