Pamela Ann Nuslein
Wasilla,AK
Summary
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
2
2
years of professional experience
Work History
Event Coordinator
Settlers Bay Lodge
Wasilla, AK
09.2021 - Current
- Inspected event facilities to confirm conformance to customer requirements.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Hired, trained and supervised volunteers and support staff required for events.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
- Coordinated florists, photographers, and musicians for events.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Developed post-event reports to determine effectiveness of each event.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Managed event logistics and operations.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Evaluated and selected service providers and vendors according to customer requirements.
- Brainstormed and implemented creative event concepts and themes.
- Reviewed event bills to confirm accuracy and approve payment.
FOH Supervisor
Settlers Bay Lodge
Wasilla, AK
09.2021 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Supervised food presentation and plating to enhance visual appeal.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Monitored food inventory and supplies to prevent waste.
- Set and oversaw weekly and special event menu plans.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Performed cash handling activities and secured nightly bank deposits.
- Developed and implemented marketing initiatives to increase sales and revenue.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Planned and executed promotions and special events in close collaboration with management.
- Monitored food preparation, production, and plating for quality control.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Collaborated with chefs to create seasonal menus and promotional offers.
Education
High School Diploma -
Bartlett High School
Anchorage, AK05.2005
Skills
- Database Maintenance
- Vendor Negotiations
- Records Management
- Creativity and Adaptability
- Database Management
- Schedule Management
- Sponsorship Development
- Monitoring Events Planning Trends
- Contract Administration
- Vendor Relationship Management
- Market Analysis
- Event Supervision
- Menu Planning
- Managing Events Start to Finish
- Crisis Management
- Guest Relations
- Event Catering
- Client Relationship Development
- CRM Tracking
- Marketing and Advertising
- Corporate Events Planning
- Meeting Planning
- Business Growth
- Cloud-Based Document Coordination
- Catering Coordination
- Food Service Regulations
- Branding
- Event Logistics Management
- Event Calendar Management
- Monitor Legal Compliance
- Vendor Coordination
- Accurate Documentation
- Workflow Management
- Wedding Trends Proficiency
- Oversee Program Operations
- Tradeshow Management
- Fundraising
- Sales and Marketing Strategy
- Selling Event Products and Services
- Brochure and Publication Development
- Event Preparation
- Client Meetings
- Events Requirements Gathering
- Communications and Media
- Fire and Health Department Permitting
- Event Tracking
- Event Staffing
- Special Event Planning
- Talent Booking
- Team Leadership and Motivation
- Fundraising Events
- Project Management
- Contract Execution
Additional Skills
Highly proficient in Google drive, Documents, Excel, Toast POS, Open Table, Triple Seat, Must Have Menus, Constant Contact, 7 - Shifts.
I have completed a Senior Management Class through My Business Lifestyles.
Timeline
Event Coordinator
Settlers Bay Lodge
09.2021 - Current
FOH Supervisor
Settlers Bay Lodge
09.2021 - Current
High School Diploma -
Bartlett High School