Pamela C. McDonald
Ruskin,Florida
Summary
Energetic Medical Assistant with over 5 years experience working in Family Practice/Internal Medicine and Geriatric care. Compassionate, caring and comfortable working with people of all backgrounds. A Hard-working professional with 20 years of experience in various logistical and management roles in the United States Military. Level-headed health professional that remains calm and effective in extremely difficult and stressful situations. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assitant
Diagnostic Clinic Medical Group
Largo, FL
08.2022 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Obtained information about clients’ medical history, drug history, complaints and allergies for over 60 patients on a daily basis.
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Assisted physicians in follow-through of care
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task
CERTIFIED MEDICAL ASSISTANT
VIP CARE/ Physician Partners
Sun City Center, FL
03.2021 - 05.2021
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment for over 30 patients .
- Verified appropriate lab couriers picked up collected lab specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Centrifuged blood samples as outlined in clinical protocols.
CERTIFIED MEDICAL ASSISTANT
USF HEALTH
Tampa, FL
09.2020 - 02.2021
- Obtained biological specimens for ordered tests and prepared for
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Maintained detailed records of test results by entering data and patient information into EMR EPIC and MIcrosoft Teams.
- Sanitized, restocked and organized exam rooms and medical equipment to provide low risk to COVID-19 and Infection to patients and Staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
CERTIFIED MEDICAL ASSISTANT/CLINICAL MANAGER
Sunshine Medical Center, LLC
Sarasota, FL
07.2018 - 09.2020
- Monitored, analyzed and corrected staff performance and worked as Clinical Manager to raise standards of practice
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills
- Handled job duties for staff members when personnel were unavailable or out of the office
- Maintained the clinic’s records and files, utilizing proper techniques to keep patient data confidential
- Monitored all phone calls and scheduled appointments
- Recorded patients' medical history, vital statistics and test results in medical records
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment
- Obtained information about clients’ medical history, drug history, complaints and allergies for over 60 patients on a daily basis.
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Assisted physicians in follow-through of care
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task
CERTIFIED MEDICAL ASSISTANT
Suncoast Medical Clinic/ Baycare
Saint Petersburg, FL
06.2017 - 05.2018
- Maintained accurate records of patient care, condition, progress and concerns
- Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements
- Performed monthly inventory and maintained office and medical supply counts with 100% accuracy
LOGISTICIAN MANAGEMENT
United States Army
Leavenworth, Kansas
10.2014 - 09.2016
- Effectively developed and managed a budget of over $50 thousand dollars for a team of executive staff members
- Provided in-depth technical support to assigned departments which included preparing correspondence and maintaining files
- Oversaw and maintained appropriate systems of inventory for office management equipment, space, and logistics
CUSTOMER SERVICE MANAGER
United States Army
Anchorage, Alaska
08.2012 - 09.2014
- Coordinated and maintained equipment in value of 4.5 million dollars.
- Planned and advised on supply stock levels, purchasing and contracting efforts of procurement of over 2 million dollars.
PROPERTY INVENTORY SPECIALIST
United States Army
Fort Hood, Texas
06.2006 - 07.2012
- Provided services in support of inventory control, distribution, and property utilization associated with automated or manual supply accounting systems
- Analyzed supply transactions and provided customer service for urgent critical shortage items requiring special handling when established procedures are not applicable with zero losses
- Maintained accounting and reporting systems for federal property and performed routine phases of material accountability worth 1.5 billion dollars
Education
National Certified Clinical Medical Assistant - National Certified Clinical Medical Assistant
Concorde Career College
Tampa, FL05.2017
Associate of Arts - Medical Assisting
North Central Institute
Clarksville, TNPatient Care Technician/ Certified Nursing Assistant
Southern Technology College
Brandon, Florida2019
Skills
- Certified Medical Assistant
- Electrocardiogram EKG/ECG
- Blood Draws/Administer Injections
- Wound Debridement
- Assist Minor procedures
- CPR/ BLS certified
- Referrals/Prior Authorizations
- ECW/Athena/Centrix/GE
- EMR/EHR/MediSoft
- HIPPA Compliance
- Lab Testing and Reporting
- Inventory Management Aptitude
- MS Windows Proficient
- Strong Client Relations
- Fibro Scan
Certification
- National Certified Clinical Medical Assistant - Tampa, Florida
- CPR/BLS Certification - Tampa Florida
- Concorde Career Institute High Achiever Award - Tampa, Florida
- Concorde Career College Lamplighter - Tampa, Florida
- Combat Lifesaver Course - United States Army
- Advanced Leadership Command Course - United States Army
- Logistics Management Development Course - United States Army
- Hazmat/Material Management Course- United States army
References
References upon request
Timeline
Medical Assitant
Diagnostic Clinic Medical Group
08.2022 - Current
CERTIFIED MEDICAL ASSISTANT
VIP CARE/ Physician Partners
03.2021 - 05.2021
CERTIFIED MEDICAL ASSISTANT
USF HEALTH
09.2020 - 02.2021
CERTIFIED MEDICAL ASSISTANT/CLINICAL MANAGER
Sunshine Medical Center, LLC
07.2018 - 09.2020
CERTIFIED MEDICAL ASSISTANT
Suncoast Medical Clinic/ Baycare
06.2017 - 05.2018
LOGISTICIAN MANAGEMENT
United States Army
10.2014 - 09.2016
CUSTOMER SERVICE MANAGER
United States Army
08.2012 - 09.2014
PROPERTY INVENTORY SPECIALIST
United States Army
06.2006 - 07.2012
National Certified Clinical Medical Assistant - National Certified Clinical Medical Assistant
Concorde Career College
Associate of Arts - Medical Assisting
North Central Institute
Patient Care Technician/ Certified Nursing Assistant
Southern Technology College