PAMELA COOPER
Mount Vernon,NY
Summary
Dynamic manager with proven success at Lee Health System, enhancing customer satisfaction through effective conflict resolution and team leadership. Skilled in project management and medical terminology, fostered a productive environment while ensuring high-quality service delivery. Recognized for excellent organizational and communication skills, driving team engagement and operational efficiency.
Overview
8
8
years of professional experience
Work History
Manager Outpatient Scheduling Department
Lee Health System
Fort Myers, Florida
08.2017 - 08.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Arts - Health Administration
Monroe College
Bronx, NY06-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Medical Terminology
- Computer Skills
- Project Management Skills and analytical skills
- Knowledge of Microsoft Word
- Epic
- Kronos
- Excellent organizational skills, communication, and team building skills
Timeline
Manager Outpatient Scheduling Department
Lee Health System
08.2017 - 08.2025
Bachelor of Arts - Health Administration
Monroe College
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