Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Pamela Donnelly

Shirley,NY

Summary

Certified Personal Trainer with 18 years of experience guiding diverse clients to successfully achieve health and fitness goals. Results-oriented and passionate about designing individual workout and nutrition plans along with lifestyle changes to maximize strength, mobility, endurance and overall performance. A strategic trainer who enjoys helping clients achieve exceptional health and well-being.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Master Personal Trainer

24 Hour Fitness
02.2021 - Current
  • Train clients in strength training, HIIT, cardio vascular exercise, mobility and stretching.
  • Demonstrate proper form and technique for exercises to avoid injuries.
  • Motivate clients with a positive and friendly approach to stay on track with fitness goals.
  • Assist clients with personal fitness goals through identifying what motivates them to accomplish realistic objectives.
  • Explain exercise modifications and movements to participants with history of injury.
  • Design specific workout systems for individual clients based on performance ability.
  • Develop and implement creative exercise programs to keep clients engaged and motivated.
  • Educate customers on preventive care, nutrition, fitness, and stress management.
  • Develop customized fitness plans for wide range of clients to expand services.
  • Demonstrate proper form and technique to prevent injury and maximize results.
  • Motivate participants through one-on-one instruction and positive feedback.
  • Utilize effective record-keeping system for tracking customer information.

Sales Manager

New York Sports Club
08.2020 - 02.2021
  • Handled customer service issues, enabling quick resolution, and client satisfaction.
  • Resolved customer service issues quickly and effectively to maintain client retention and boost client satisfaction.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Kept accurate records to document customer service actions and discussions.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Holistic Health and Fitness Coach

Return To Eden Holistic Health Corp,
04.2006 - 05.2020
  • Consulted with clients to define personal health needs, formulated effective fitness, nutritional or rehabilitation plans and improve overall well-being.
  • Oversaw fitness areas with practiced eye for safety and training issues.
  • Instructed on proper use of equipment for safety of all members.
  • Modified workout plans according to fitness levels and medical considerations.
  • Provided coaching about healthy lifestyle strategies.
  • Developed strong member relationships with caring and collaborative approach.
  • Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.
  • Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
  • Promoted available resources and connected individuals with services.
  • Developed and implemented health education programs to help individuals and communities improve health and well-being.
  • Collaborated with other healthcare professionals to design and deliver health education services to clients.

Education

Associate of Arts - Communications

Nassau Community College
Garden City, NY

Skills

  • Client Motivation and Retention
  • Program Design and Implementation
  • Injury Prevention Techniques
  • Flexibility and Mobility Coaching
  • Post-rehabilitation Training
  • High-Intensity Interval Training
  • Client Assessment and Evaluation
  • Balance and Stability Training

Affiliations

American Association for Drugless Practitioners

Certification

NYS Certified Holistic Health Coach

Timeline

Master Personal Trainer

24 Hour Fitness
02.2021 - Current

Sales Manager

New York Sports Club
08.2020 - 02.2021

Holistic Health and Fitness Coach

Return To Eden Holistic Health Corp,
04.2006 - 05.2020

Associate of Arts - Communications

Nassau Community College

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Pamela Donnelly