Pamela Jill Pentico
Navarre
Summary
Meticulous Dispatch Supervisor at Mr. Rooter Plumbing with strong leadership and critical thinking skills. Successfully integrated new territories, enhancing service quality and reducing response times. Proven track record in customer relationship management and process improvement, driving customer satisfaction and operational efficiency. Expert in dispatch software and adept at coordinating multiple projects.
Overview
21
21
years of professional experience
Work History
Dispatch Manager
Mr. Rooter Plumbing
02.2008 - Current
- Support business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Analyze key performance indicators to identify areas for improvement in dispatcher operations, driving continuous process enhancements.
- Improve customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Reduce response times by closely monitoring dispatcher workloads and adjusting staffing levels accordingly.
- Conferred with customers to address questions, problems and requests for service to allocate dispatch coverage during peak service times and during employee shortages.
- Answer phone calls and responded to customer emails.
- Manage customer accounts and invoicing.
- Monitor vehicle locations to coordinate timely arrivals.
- Utilized customer feedback to improve customer service.
- Conduct regular audits of dispatcher activities to ensure adherence to established protocols and best practices, minimizing errors and risks within the department.
Order Management Specialist
Stern Produce
04.2004 - 01.2008
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Established strong working relationships with key clients through exceptional service delivery resulting in long-term partnerships.
- Strengthened relationships with key accounts through proactive problem-solving and superior service delivery.
Education
Associate of Arts - Fine Arts
Skills
- Dispatch software proficiency
- Scheduling expertise
- Order data entry
- Strong leadership
- Customer service
- Critical thinking
- Multiple project coordination
- Excellent communication
- Problem-solving abilities
- Phone dispatch
- Customer relationship management
- Schedule coordination
Timeline
Dispatch Manager - Mr. Rooter Plumbing
02.2008 - Current
Order Management Specialist - Stern Produce
04.2004 - 01.2008
Tyler Junior College - Associate of Arts, Fine Arts
Similar Profiles
Tracie RussellTracie Russell
Inside Sales Representative at Neighborly / Mr. Rooter Plumbing of Western WAInside Sales Representative at Neighborly / Mr. Rooter Plumbing of Western WA
Brittany "April" GillBrittany "April" Gill
Payroll and Accounting Team Lead at Mr Rooter PlumbingPayroll and Accounting Team Lead at Mr Rooter Plumbing
Thomas KellyThomas Kelly
Apprentice Plumber at Mr. Rooter Plumbing, Inc.Apprentice Plumber at Mr. Rooter Plumbing, Inc.
Andrew KrivanekAndrew Krivanek
Section Chief, Aerospace Maintenance Facility at United States Air Force, USAFSection Chief, Aerospace Maintenance Facility at United States Air Force, USAF
Cassandra SmithCassandra Smith
Insurance Verifier II, Corporate Scheduler II, Registration Representative II at Baptist Health CareInsurance Verifier II, Corporate Scheduler II, Registration Representative II at Baptist Health Care