Brittney Lasater
Chelsea
Summary
ensuring compliance with industry regulations. Seeking to leverage extensive experience in a dynamic logistics or hospitality environment.
Reliable Labor Worker comfortable handling physically demanding tasks across long shifts and through problematic weather conditions. Proven resourcefulness and handling of difficult labor projects. Juggles multiple tasks to keep assignment timelines on schedule. Established reputation for punctuality and dedicated work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatch Lead
GXO Logistics
Pryor Creek
04.2025 - 07.2025
- Coordinated and dispatched a fleet of 10 vehicles to ensure timely delivery of goods and services
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for recordkeeping purposes
- Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations
- Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
- Tracked fuel consumption for each vehicle in the fleet and implemented measures to reduce fuel costs through efficient route planning
- Conducted regular performance evaluations of drivers based on key metrics such as on-time delivery rates, customer satisfaction scores, and adherence to company policies
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
- Collaborated with maintenance team members to schedule routine vehicle inspections and repairs as needed
- Implemented a digital communication system between dispatchers and drivers resulting in improved efficiency
- Ensured compliance with Department of Transportation (DOT) regulations and maintained accurate records for audits
- Coordinated timely dispatch of shipments to optimize delivery schedules.
- Oversaw daily operations and ensured compliance with safety protocols.
- Trained and mentored new dispatch team members on procedures.
- Managed communication between drivers and warehouse staff for efficient routing.
- Evaluated performance metrics to enhance operational efficiency in dispatching.
Security Officer
Gardaworld
Pryor
01.2025 - 04.2025
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Implemented access control measures by verifying identification credentials for individuals entering restricted areas
- Performed regular checks on fire extinguishers, emergency exits, and other safety equipment to ensure they were in proper working condition
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Participated in ongoing training programs to stay updated on security protocols and techniques
- Assisted in developing emergency response plans and conducting drills to prepare staff for various scenarios
- Identified potential security vulnerabilities or risks within the premises and recommended appropriate preventive measures
- Collaborated with management to develop security policies that aligned with industry best practices
- Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
- Managed crowd control during special events or high-traffic periods while maintaining a calm environment for all attendees
- Monitored premises to deter criminal activity and ensure safety.
- Conducted regular patrols to maintain security and observe unusual behavior.
- Managed access control for visitors and employees at facility entrances.
- Responded promptly to alarms and incidents, ensuring proper reporting procedures.
- Implemented security protocols and procedures to enhance safety measures.
- Provided clear communication during shift changes for seamless operations.
- Trained new security personnel on policies and emergency response techniques.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Front Desk Specialist
Family & Children's Services
Tulsa
10.2022 - 10.2024
- Provide exemplary customer service to clients under duress
- Payment processing
- Check in clients
- Making appointments for multiple programs in MyAvatar
- Updating insurance using OHCA
- Working as a team with coworkers to provide best interests of clients & coworkers
Bartender/Manager
Lyons Den
Claremore
07.2022 - 09.2022
- Effectively handles customer complaints and special request.
- Provides extensive training to new bartenders.
- Responsible for proper cash handling as established by the Food Accounting Manual (deposits-petty cash-change funds)
- Provides quality customer service with one-on-one attention to detail.
Food and Beverage Supervisor/Bartender
Hard Rock Hotel and Casino Tulsa
Catoosa
07.2017 - 01.2021
- Provide guest services
- Cash out guests on micros systems
- Manage scheduling
- Setup floor rotations
- Supervised daily operations of food and beverage service areas.
- Trained and mentored staff on service standards and procedures.
- Managed inventory levels and coordinated supply orders effectively.
- Ensured compliance with health and safety regulations consistently.
- Developed staff schedules to meet operational needs efficiently.
- Resolved customer inquiries and complaints promptly and professionally.
- Conducted regular inspections of dining areas for cleanliness and organization.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Trained new hires in proper food handling techniques and safety regulations.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
Co-Owner/Administrative Assistant
Runnels Rides
Sapulpa
06.2014 - 07.2017
- Automated Scheduling and Workflow Optimization: AI-powered tools can manage repair appointments, assign tasks to technicians, and optimize the overall workflow, minimizing bottlenecks and maximizing 'touch time' (time spent actively repairing vehicles).
- Reduced Administrative Burden: AI can handle routine tasks like customer inquiries, scheduling, invoice processing, expense tracking, and documentation, freeing up staff to focus on more complex repairs and customer interactions.
- Intelligent Inventory Management: AI analyzes historical data, trends, and future demand to optimize parts ordering, reduce waste, and ensure parts availability, minimizing delays and enhancing efficiency.
- Improved Quality Control: Machine learning algorithms can detect patterns and anomalies in repair processes and outcomes, helping to identify quality control issues sooner and improve overall service quality.
Server/Bartender
Osage Casino
Sand Springs
04.2017 - 06.2017
- Serving drinks
- Cleaning drink station
- Bartender on occasion
- Cashing out guest
- Changing pop bibs
Contract Specialist
AAA Trash Service
Catoosa
05.2015 - 06.2016
- I was in charge of all accounts for the company
- I set up each account on quick books
- Sent out statements each month
- Made calls when accounts fell behind
- Handled all questions & concerns when customers called in
Education
High School Diploma -
Yale High School
Yale, OK 05.2009 - 05.2009
Skills
- Micros POS
- POS
- Serving
- Inventory Control
- Office management
- Profit & Loss
- Pricing
- Food Preparation
- Recruiting
- Busser
- Food Service
- Caregiving
- Accounts Receivable
- Purchasing
- Contracting
- Word
- Financial statement preparation
- Accounts receivable
- Medical records
- Retail sales
- Microsoft Excel
- Sales
- Cash Handling
- Host/Hostess
- Guest Services
- Kitchen Experience
- Management
- Guest services
- Negotiation
- Excel
- Merchandising
- Organizational skills
- Cash register
- EMR systems
- Cash handling
- Office Management
- Bartending
- Restaurant Experience
- Customer service
- Banquet Experience
- Microsoft Access
- Windows
- Payroll
- Accounting
- Labor Cost Analysis
- Time Management
- Restaurant experience
- Microsoft Powerpoint
- Upselling
- Food Safety
- Restaurant Management
- Kitchen Management Experience
- Clerical experience
- Cleaning Experience
- Front desk
- Serving Experience
- Bookkeeping
- Quickbooks
- Procurement
- Fleet management
- Route optimization
- Driver scheduling
- Safety compliance
- Dispatch software
- Customer relationship management
- Logistics coordination
- Communication skills
- Problem solving
- Team leadership
- Time management
- Conflict resolution
- Training and mentoring
- Scheduling expertise
- Dispatch software proficiency
- Vehicle maintenance
- Route planning
- Transportation
- Route planning expertise
- Software familiarity
- Scheduling proficiency
- Equipment monitoring
- Work crew dispatching
- Routing orders
- Prioritizing calls
- Geographical knowledge
- Interpersonal communication
- Mentoring and coaching
- Driver incident support
- Creative thinking
- Work order preparations
- Relay work orders
- Multitasking
- Service requests
- Personnel monitoring
- Vehicle tracking
- Delivery procedures
- Quality control
- Critical thinking
- Fleet dispatching
Certification
- Food Handler, 04/30/26
- Bartender License, 04/30/26
- Food Handler Certification, 04/30/26
- Driver's License, 04/30/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dispatch Lead
GXO Logistics
04.2025 - 07.2025
Security Officer
Gardaworld
01.2025 - 04.2025
Front Desk Specialist
Family & Children's Services
10.2022 - 10.2024
Bartender/Manager
Lyons Den
07.2022 - 09.2022
Food and Beverage Supervisor/Bartender
Hard Rock Hotel and Casino Tulsa
07.2017 - 01.2021
Server/Bartender
Osage Casino
04.2017 - 06.2017
Contract Specialist
AAA Trash Service
05.2015 - 06.2016
Co-Owner/Administrative Assistant
Runnels Rides
06.2014 - 07.2017
High School Diploma -
Yale High School
05.2009 - 05.2009