Summary
Overview
Work History
Education
Skills
Previous Work Experience
Timeline
Generic

Shannon McCarthy

Wrightwood,CA

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

5
5
years of professional experience

Work History

Cemex USA Dispatch CSR/Shipper

Cemex USA
Ontario, CA
04.2022 - 03.2024
  • Dispatch/ship all ready mix trucks in San Diego County
  • Communicate with Batchmen and Drivers via radio and sending messages to trucks
  • Maintain Customer Records
  • Input Orders
  • Scheduling
  • Order Tracking
  • Product Information
  • Order Coding
  • Customer Service.

Cozy Cabin Cleaning Owner

Cozy Cabin Cleaning
04.2021 - 04.2022
  • Preformed all general aspects of local cleaning business
  • Estimates for House/Business
  • Scheduling of employees and cleanings
  • Accounting & Billing
  • Customer service - Main Point of Contact.

Crestline Glass- Dispatch/ Office Manager

Crestline Glass
09.2019 - 04.2021
  • Optimize drive routes for installation throughout the entire operating area
  • Manage 10 different driver teams dispatching to work locations maintaining accurate scheduling
  • Exercise organizational skills maintaining appointments for quotes, installation, and payment
  • Exercise interpersonal communication to assist customers in person and over the phone
  • Utilized administrative and office skills to prepare reports, handle accounts payable, accounts receivable, and purchase work materials
  • Build and maintain relationships with customers, installers, and suppliers
  • Create collaborative and innovative solutions to a variety of problems including weather, timing, and supply chain issues; keeping customer satisfaction at the highest priority
  • Exercise sales experience and follow up to complete several large ticket contracts between customers.

Grizzly Cafe- Server

Grizzly Cafe
04.2019 - 09.2019
  • Build rapport with guests immediately to provide an excellent dining experience
  • Manage 10-15 tables at once ensuring accurate/prompt drink and food service
  • Build relationship between front and back house to ensure adequate service
  • Operate POS system and Cash Register to take in and dispense accurate change
  • Utilize sales skills to boost average ticket amounts on a regular basis.

Perry's Cafe- Server

Perry's Cafe
10.2018 - 06.2019
  • Operate in an extremely fast paced, serving environment providing individualized service to customers
  • Utilize organization skills to manage 10 tables at once providing food and drink promptly
  • Exercise professionalism to build relationships between kitchen and wait staff
  • Exercise cash handling skills to maintain an accurate drawer
  • Build rapport with guests to upsell a variety of items, based on seasonal offerings.

Education

High School Diploma -

Waterford Kettering High School
Waterford, MI
06-1993

Skills

  • Inbound and Outbound Calling
  • Product Knowledge
  • Quickbooks-Invoicing and Bookkeeping
  • Micros POS
  • Positive and professional
  • Microsoft Office expertise
  • Cash Handling
  • Complaint resolution
  • Call Management
  • Building rapport
  • Tactful and diplomatic
  • Grammar
  • Service Upselling
  • Order Processing
  • Materials Transport
  • Multi-Task Management
  • Route Management
  • Courteous demeanor
  • Schedule mastery
  • Administrative Support
  • Credit card payment processing
  • Customer Service
  • Clerical Support
  • Professional telephone demeanor

Previous Work Experience

CemexCemex
  • Server: Black Angus, Mimi's Cafe, Evergreen Cafe
  • Automotive billing/clerical: Bloomfield Dodge, Village Chrysler/Jeep, Mel Farr Ford

Timeline

Cemex USA Dispatch CSR/Shipper

Cemex USA
04.2022 - 03.2024

Cozy Cabin Cleaning Owner

Cozy Cabin Cleaning
04.2021 - 04.2022

Crestline Glass- Dispatch/ Office Manager

Crestline Glass
09.2019 - 04.2021

Grizzly Cafe- Server

Grizzly Cafe
04.2019 - 09.2019

Perry's Cafe- Server

Perry's Cafe
10.2018 - 06.2019

High School Diploma -

Waterford Kettering High School

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Shannon McCarthy