Work-life balanceWork from home optionPaid time offCareer advancement
1
Certification
25
Years of experience
Dedicated professional with over 20 years of experience delivering individualized care and support for diverse needs. Expertise in assisting with daily routines, promoting independence, and maintaining safety and documentation. Proven ability to communicate effectively with families and teams while fostering a positive environment. Seeking to leverage these skills in an Instructional Aide position.
Work History
Caregiver / Personal Assistant
1 Year 5 Months
Lake Cumberland Area Agency of Aging | 07.2023 - 12.2024
Ensured safe, clean, supportive environment by identifying safety concerns and implementing preventive measures; followed established schedules and care plans while documenting activities, observations, and changes in individual needs.
Communicated effectively with family and care team members about progress, needs, and concerns to support coordinated care.
Exhibited patience, compassion, and flexibility in addressing individual needs and adapting to changing circumstances.
Elderly Caregiver
1 Year 6 Months
Mentor Health | 09.2018 - 03.2020
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Collaborated with family members to provide emotional support and address concerns effectively.
Enhanced communication with family members, keeping them informed about health and well-being of their loved ones.
Therapeutic Rehabilitation Receptionist
7 Years 11 Months
Adanta Clinical Services | 06.2009 - 05.2017
Greeted patients and visitors in a friendly, professional, and compassionate manner, enhancing patient satisfaction
Answered phones, emails, and inquiries promptly and courteously to ensure efficient communication
Assisted patients with check-in and check-out procedures, streamlining front desk operations
Ensured patient comfort while waiting for appointments, improving overall experience
Scheduled, rescheduled, and confirmed appointments using the clinic’s electronic scheduling system, reducing no-show rates
Communicated with medical staff about appointment changes, cancellations, or urgent cases to maintain workflow
Maintained and updated patient records in electronic medical record (EMR) system, ensuring data integrity and compliance
Filed, scanned, and organized medical documents and correspondence for efficient retrieval and processing
Assisted with data entry, billing, and insurance processing to support accurate financial records and patient account management
Followed HIPAA (or local privacy regulations) to protect patient information and maintain compliance
Maintained confidentiality of all medical and personal data, upholding patient trust
Adhered to clinic policies and regulatory standards regarding health and safety
Supported clinical staff with administrative tasks as needed, improving team efficiency
Maintained a calm and caring demeanor in high-pressure situations, ensuring a positive environment
Showed empathy and patience when assisting patients with medical, emotional, or financial concerns
Upheld the clinic’s values of professionalism, compassion, and efficiency in all interactions
Adult Day Aide
8 Years 11 Months
Quest Adult Day Health Care | 06.2000 - 05.2009
Facilitated daily activities for clients to enhance engagement and support overall well-being
Monitored and recorded vital signs to identify health changes and communicate findings to healthcare team
Monitored and recorded vital signs to track client health and report changes
Bathe or assist clients in personal hygiene, maintaining dignity and comfort
Transported clients to and from doctor appointments, ensuring timely and safe arrival
Education
Health Care - Health Care Administration
READY FOR INDUSTRY | Remote | 07-2025
No Degree - Medical Coding And Billing
Somerset Community College | Somerset, KY | 03-2012
2.714 GPA
57 credit hrs
GED
GED MAK Comm ALZ | 353 N Main Street | 05-1992
Skills
Medical record-keeping
Medication management
Multitasking
Excellent communication
Written communication
Active listening
Organizational skills
Time management
Time management
Calm under pressure
Compassionate caregiving
Multitasking Abilities
Patient documentation
Respectful and compassionate
Computer skills
Certification
Basic Life Support Training - 5-10-2025 through 5-10-27Digital