PAMELA R. CAMPBELL
Bloomingdale,NJ
Summary
CAREER SUMMARY Energetic and accomplished client and vendor partner strategy leader experienced in scaling teams, delivering complex projects, expanding customer and vendor relationships, steering product improvements, and building processes that positively impact the organization’s performance. Exceptional interpersonal communication, project management, process improvement, problem solving, planning, forecasting, data analysis, organizational and multitasking skills. Achieves results on complex multi-cultural and cross-functional projects in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Success & Operations Leader
Augustus Commerce, Acquired Moblty Inc
New York, NY
09.2016 - Current
- Reported to Chief Operations Officer with dotted line to Founding Officers of the Company
- Worked with enterprise clients including CVS, PepsiCo – Gatorade Brand, and Callaway
- Sourced, motivated, and coached staff to successfully deliver project objectives which meet or exceed SLA expectations
- Built solid client relationships to expand scopes to generate revenue and exceptional QBR ratings
- Negotiated SOWs with solid success criteria’s by coordinating with both the client and internal departments (Sales, Sr
- Management, and Customer Support)
- Continuously identify areas of savings and productivity improvements by streamlining workflows and creating ways for clients to be more self-sufficient in our SaaS solution
- Advocate for client feature requests and support resolutions while balancing the objections and development roadmap of our organization
- Created an RFP process to answer client proposals timely with sales teams input
- Partnered with sales team to establish dynamic price book to improve margins
- Trained clients on use of platform to take advantage of full feature functionality it has to offer
- Instituted health metric, receivables, and payables process to deliver solid results and reporting
- Implemented procurement process’ to coordinate project purchasing between sales and client success implementation services teams
- Launched a vendor RFP process creating a competitive bidding process
- Strategically sourced equipment based on client requirements on budget for every project
- Lead contract negotiator for equipment and services generating double digit margins per project
- Established solid vendor relationships to direct ship to multiple locations based on install schedules
Director Sales Operations
Moblty Inc
- Created Standard operating procedures for the Account Management team which increased customer service levels from 82% to 92%
- Constructed and maintained reporting mechanisms to track employee and business performance including sales forecasts & activities
- Organize and draft presentations and selling materials, increasing Moblty’s ability to continue discussions in the sales process
- Led the creation of client data reports, to build value of the Moblty Software and prove KPI’s to our clients
- Negotiated more than 10% product savings with vendors and created budgets, processes, and mechanisms to monitor expenditures
- Participated on team to implement an ERP System (starting with CRM, project/resource management, planning, inventory management, to invoicing) and sourced new office space (from working with real estate companies, finding appropriate space, to managing the move)
- Implemented a procurement process and coordination between sales, procurement, and client success implementation services to improved margins from 10-15% to 18-25% or better.
Sales & Marketing Coordinator
Provenir, Inc
Parsippany, NJ
02.2008 - 09.2016
- Constructed and maintained reporting mechanisms to track employee and business performance including sales forecasts & activities
- Monitored budgets and made recommendations to reduce expenditures, negotiated programs with at minimum 20% savings off list rates
- Reconciled billing to Projector PS system to ensure all ratable time was billed, found $25,000 of time not invoiced to client
- Recommended Implementation teams to the Director of Professional Services to install software at clients
- Team was accepted 90% of the time
- Draft responses to proposals and RFI’s, increased Provenir’s ability to make it to the second round of the selection process (7 out of 10)
- Created and maintain a library of slides to share presentation content across departments, improved the consistency of the messaging
- Effectively managed events to come in on budget to the projections outlined at the start of the project
- Forecasted revenue and utilization rates for the Director of Professional Services
- Implemented and Administer of Projector PSA professional services software, and Salesforce.com CRM system
- Early Career – prior to February
Education
Bachelor of Science - Marketing
Fashion Institute of Technology
Skills
Strategic communications
Leadership
Budgeting
Project Management
Customer Relations
Training and mentoring
Negotiation
Planning
Timeline
Customer Success & Operations Leader
Augustus Commerce, Acquired Moblty Inc
09.2016 - Current
Sales & Marketing Coordinator
Provenir, Inc
02.2008 - 09.2016
Director Sales Operations
Moblty Inc
Bachelor of Science - Marketing
Fashion Institute of Technology