WESLEY DAVIS
Resource Specialist
Long Beach,CA
Summary
Spirited leader and strengths-based mentor. Excited to connect problem solving with creative thinking, cultivate relationships, and collaborate across teams to scale potential. Broad experiences working with curriculum development, training plans, and motivating others. Areas of expertise also include conflict resolution through active listening, non-verbal communication, and high level of empathy; evaluation and training alternatives, building lasting relationships with direct reports with a wide range of functional modalities and needs.
Overview
12
12
years of professional experience
18
18
years of post-secondary education
Work History
Operations and Customer Success Strategist
Kids Artistic Revue
Cypress, CA
12.2010 - 09.2014
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
- Established team priorities, maintained schedules and monitored performance.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Campus Culture Coordinator
Downey Unified School District
Downey, CA
07.2021 - Current
- Oversaw week long campus-culture- summit
- Led and directed staff meetings to update cultural diversity plans and review statistical information regarding minority experiences and performance within school system.
- Integrated new programs and resources and reinvigorated existing ones to support positive school culture.
- Developed programming to promote skills, talent and high achievement among minority populations.
- Organized positive social programs for students during and after-school.
- Observed classrooms to provide feedback on behavior management and classroom culture.
- Created comprehensive curriculum to reflect ethnic diversity and promote cultural contributions.
- Researched and implemented new initiatives to further develop school culture.
Resource Specialist and Case Manager
Downey Unified School District
Downey, United States
09.2014 - 06.2016
- Developed comprehensive academic resource management proposals and discussed strategies with community, public interest and administrative groups to achieve strong buy-in.
- Compiled reliable outcomes data by developing and enforcing standardized monitoring, sampling and assessment strategies.
- Partnered with departmental managers to ascertain diverse needs and subsequently provide recommendations.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
- Implemented new learning strategies depending upon skill levels.
- Assisted in development and adjustment of IEPs.
- Developed distance learning tools and curriculum and supported faculty with implementation.
Project Manager
Stay Studio
Los Angeles, CA
08.2016 - 01.2018
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Communicated project plans and progress to key stakeholders and project contributors.
- Produced aesthetically pleasing, easily producible and fresh creative content.
- Reached out to old accounts to initiate revenue streams with 70% success rate.
- Hired, developed and managed creative services team of internal employees and freelancers.
- Optimized vendor programs by vetting producers, negotiating rates and monitoring services.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Bachelor of Arts - English and Anthropology
UC Berkeley
Berkeley, CA 08.2008 - 12.2012
Certificate in Project Managment -
California Institute of Technology
Pasadena, CA 07.2017 - 11.2017
Master of Arts - Education
National University
Los Angeles, CA 02.2018 - 12.2019
Teaching Credential - Multiple Subjects
National University
Los Angeles 01.2020 - 01.2030
Resource Specialist - Special Education
Los Angeles County
Downey, CA 08.2021 - 12.2022
Skills
Staff mentoring & leadership
Key accounts development
Research and due diligence
Team Building
Strategic communications
Budgeting
Negotiation
Staff development plans
Office and staff streamlining
First Aid/CPR
Policy and procedure adherence
Timeline
Resource Specialist - Special Education
Los Angeles County
08.2021 - 12.2022
Campus Culture Coordinator
Downey Unified School District
07.2021 - Current
Teaching Credential - Multiple Subjects
National University
01.2020 - 01.2030
Master of Arts - Education
National University
02.2018 - 12.2019
Certificate in Project Managment -
California Institute of Technology
07.2017 - 11.2017
Project Manager
Stay Studio
08.2016 - 01.2018
Resource Specialist and Case Manager
Downey Unified School District
09.2014 - 06.2016
Operations and Customer Success Strategist
Kids Artistic Revue
12.2010 - 09.2014
Bachelor of Arts - English and Anthropology
UC Berkeley
08.2008 - 12.2012