Pamela Virginia Saunders
Pittsburgh,PA
Summary
Compassionate social services professional and active listener dedicated to working tirelessly with individuals and families to help them resolve barriers to obtaining and retaining housing. Specializing in situational assessments, conflict resolution and effective communication. Pursuing ongoing education and training opportunities to further develop professional skills. MS Outlook MS Word MS Power Point MS Excel MS Publisher Scanners Printer/Fax Culturally-sensitive Valid Pennsylvania driver's license Detail-oriented Self-starter Skilled multi-tasker Customer Service Focused Deadline-driven High Learning Agility Accomplishments Associate Degree in Criminal Justice; 25 years' experience in Mellon Bank Trust and Endowment area
Overview
15
15
years of professional experience
Work History
CYF Housing Specialist
Family Links
Pittsburgh, PA
03.2020 - 09.2021
Work with low income clients to ensure affordable housing.
Housing Inspections
Paid Security rent
Delinquent rent
Assisted client with magistrates hearings
Program and Administrative Assistant
Urban League of Greater Pittsburgh
Pittsburgh, PA
- Processing of rental voucher and rental grants
- Maintain various Excel spreadsheets tracking client demographics and grant allocation
- Address landlord tenant complaints
- Liaison between client and vendor
- Call Center Representative handling large volumes of incoming calls
- Strong work ethic
- HIP PA Laws Regulations
Housing Counseling Specialist
Urban League of Greater Pittsburgh
Pittsburgh, PA
03.2009 - Current
- Communicated with local agencies, schools, churches, courts and employers regarding involvement and attendance in programs
- Generated referrals to outside social service providers to address personal issues
- Completed documentation for all clients attending group Financial Literacy Workshops
- Assist with budget strategies to prevent eviction or secure new housing
Education
Associate of Arts - Criminal Justice, Human Services
University of Phoenix
East Pittsburgh PANo Degree - Conflict Resolutions
Temple University
Point BreezeAssociates Degree - Health and Human Services Coursework Criminal Justice, Criminal Justice
University of Phoenix
2014
Skills
- Computer literate
- Compassionate
- Strong Listener
- Empathy
- Customer Service Skills
- Multi-Task capability
- Deadline Driven
- Self Starter
- Minimal Supervisor
- Team Player
- Customer Service Skills
- Multi-Task
- Community resources specialist
Timeline
CYF Housing Specialist
Family Links
03.2020 - 09.2021
Housing Counseling Specialist
Urban League of Greater Pittsburgh
03.2009 - Current
Program and Administrative Assistant
Urban League of Greater Pittsburgh
Associate of Arts - Criminal Justice, Human Services
University of Phoenix
No Degree - Conflict Resolutions
Temple University
Associates Degree - Health and Human Services Coursework Criminal Justice, Criminal Justice
University of Phoenix
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