Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

PAMELA WARD

Bronx,NY

Summary

To obtain a position providing superb customer service. To be able to acquire a role where I can utilize my skill and exhibit my proficient ability navigating computers and phone service to a large customer base.

Offering solid foundation in administrative tasks, and eager to learn and develop in compliance-focused environment. Brings understanding of documentation processes and proficiency in data entry and compliance software. Ready to use and develop organizational and communication skills in [Desired Position] role.

Experienced with managing comprehensive submission processes for regulatory compliance. Utilizes organizational skills and attention to detail to ensure timely and accurate documentation. Knowledge of regulatory guidelines and effective communication with stakeholders.

Overview

8
8
years of professional experience

Work History

Submission Officer

VFS Services
06.2023 - Current
  • Company Overview: Canadian Consulate
  • Taking and processing passport submission and submitting
  • Providing customer service and support to applicants
  • Collecting biometrics
  • Processing personal information
  • Issuing visas to approved applicants
  • Verifying applicants validity through personal documents
  • Canadian Consulate

Customer Service / Admin Assistant

NYCHA CCC
05.2021 - 11.2022
  • Company Overview: NYC, NY
  • Answered multiple console telephone systems
  • Make maintenance requests
  • Schedule and cancel appointments
  • Transfer calls as needed
  • Provide information about maintenance processes
  • Greeted and directed appointments, vendors, and office visitors
  • Utilized excellent customer service skills while acting as the liaison
  • Carry out administrative duties such as filing, typing, copying, binding, scanning etc
  • Performing data entry and scan documents
  • Maintain polite and professional communication via phone and e-mail
  • NYC, NY

Customer Service Representative

MTA
05.2021 - 07.2021
  • Company Overview: CSR – WFH (REMOTE)
  • Answering calls for Access A Ride client
  • Technical support and site navigation
  • Scheduling rides and setting appointments
  • Notating issues and locating vehicles
  • Performing data entry and scan documents
  • Using different systems and applications to assist customer
  • CSR – WFH (REMOTE)

Customer Care Associate / Admin Clerk

NYCHH
11.2020 - 02.2021
  • Company Overview: NYC, NY
  • Navigating clients through the COVID-19 testing facilities
  • Obtaining personal information
  • Scanning document into the system
  • Obtaining signatures as required
  • Explain results
  • Keeping certain information private
  • Carry out administrative duties such as filing, typing, copying, binding, scanning etc
  • NYC, NY

Navigator/Team Lead

CORE
05.2020 - 11.2020
  • Company Overview: NYC, NY
  • Navigation of clients through the COVID-19 Testing facilities
  • Transporting, setting up equipment (tents, computers etc)
  • Assisting with the information input into the system as required
  • Keeping tests and other PPE in a safe and sanitized environment
  • Customer service
  • NYC, NY

Customer Service

Sykes Enterprises
01.2017 - 04.2019
  • Company Overview: NYC, NY
  • Handling high volume calls
  • Collecting information, verifying information pertaining to personal documents
  • Superb customer service skills
  • Communicating with other agencies for document processing
  • Retention skills, making sales
  • Collecting payments as needed
  • NYC, NY

Education

Associate of Arts - Business Administration And Management

MILDRED ELLEY
NEW YORK
01-2007

Skills

  • Proficiency in all Microsoft applications
  • Multitasker
  • Patience
  • Ability to work in a team setting
  • Community activist
  • Verbal communication
  • Deadline management
  • Compliance monitoring
  • Document review
  • Teamwork

Activities

  • Team Lead at a pantry.
  • Community projects against violence.
  • Offer insight to impoverished communities.

Timeline

Submission Officer

VFS Services
06.2023 - Current

Customer Service / Admin Assistant

NYCHA CCC
05.2021 - 11.2022

Customer Service Representative

MTA
05.2021 - 07.2021

Customer Care Associate / Admin Clerk

NYCHH
11.2020 - 02.2021

Navigator/Team Lead

CORE
05.2020 - 11.2020

Customer Service

Sykes Enterprises
01.2017 - 04.2019

Associate of Arts - Business Administration And Management

MILDRED ELLEY
PAMELA WARD