Kenneth Brizendine
General Manager
Pleasant Hill,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
General Manager
McKevitt / Volvo
San Leandro, CA
2022.09 - Current
- Orchestrated a complete organizational overhaul within 90 days, addressing a dysfunctional company culture and positioning the dealership for success.
- Expand the team with strategic hires, including skilled techicians, Parts Manager, and other key roles to improve departmental efficiency.
- Engineered a significant cultural transformation, resulting in an impressive increase in Customer Satisfaction Index (CSI) from 71% to 90% surpassing industry standards.
- Achieved substantial financial improvement, elevating the service department's monthly gross revenue from $80k to $130k while doubling parts revenue from $42k to $85k.
- Led the team to a remarkable 15% increase in sales compared to the previous year.
General Manager
John L Sullivan Chevrolet
Roseville, CA
03.2018 - 10.2022
- Spearhead comprehensive strategic plans to drive growth and enhance profitability, resulting in a remarkable increase in net profitability.
- Directed financial operations, successfully managing budgets, implenting cost-control systems, and consistently achieving revenue targets.
- Oversaw day-to-day operations, implemting standardized procedures for stable and efficient dealership functioning.
- Demonstrated expertise in staffing, training, motivation, and evaluation, fostering a high-performance workforce dedicated to quality service and customer satisfaction.
General Manager
Auto West Honda
Fremont, CA
05.2011 - 08.2018
- Implemented effective sales strategies, consistently exceeding targets and driving revenue growth.
- Proven track record of suddessful organizational restructuring and realignment for improved culture, satisfaction, and financial performance.
- Successfully increased used car sales and fixed opertions gross, contributing to a substantial improvement in overall dealership performance.
- Increased new car sales from 150 to 300 units per month. Elevated used car sales from 45 to 90 to 100 units per month.
- Boosted Fixed Operations from $350,000 to over $1,000,000 in gross per month.
General Manager
Concord Honda / Sonic Dealership
Concord, CA
02.2008 - 11.2011
- Managed operations, financial initiatives, optimizing profitability and achieving consistent revenue growth through effective cost control and revenue enhancement.
- Established and maintained operational standards of excellence, implementing streamlined processes for maximum efficiency.
General Sales Manager
Future Ford of Concord
Concord, CA
09.2004 - 12.2008
- Achieved an outstanding turnaround, transforming the store's net profit from $500,000 in 2004 to $2.9 million in 2005.
- Managed Sales and Finance Departments, driving rapid revenue and profit growth within six months and achieving a remarkable 100% turnaround. Successfully boosted retail sales by an impressive 26%.
- Spearhead the creation, editing, execution of various marketing and advertisement campaigns, including "as slicks, Sunday ad, TV ad, and Telemundo."
- Designed and executed a coupon book program for existing patrons, contributing to increase customer engagement and loyalty.
- Enhanced employee training programs, ensuring a focus on 100%customer service to foster ling-term customer loyalty and secure future sales.
General Manager
Honda of Hayward
Hayward, CA
02.2000 - 07.2004
- Oversaw the comprehensive management of the dealership, encompassing Sales, Service, and Parts Departments.
- Collaborated with the Training Manager to implement a Manager Training Program, ensuring Employee Certification for all staff. The program focused on imparting product specifications and customer service procedures.
- Demonstrated proficiency in staffing, training, motivation, and personnel evaluation to uphold standards of quality service, product specifications, and customer satisfaction.
- Formulated, developed, and executed effective local marketing and advertising strategies.
Skills
Strategic thinking and analytical skills
undefinedAccomplishments
- Honda's Master Circle Award 2017
- Honda Finance Council of Excellence Award 2003, 2004, 2009-2015, 2017
- Honda President's Award 2002-2004, 2008-2011, 2014, 2015
- Approved Honda Dealer Operator 2000-2018
- Ford Blue Oval Certified Dealership 2005-2008
- AutoNation General Mangers University 2014
- Sonic Dealer Academy 2002
Timeline
General Manager
McKevitt / Volvo
2022.09 - Current
General Manager
John L Sullivan Chevrolet
03.2018 - 10.2022
General Manager
Auto West Honda
05.2011 - 08.2018
General Manager
Concord Honda / Sonic Dealership
02.2008 - 11.2011
General Sales Manager
Future Ford of Concord
09.2004 - 12.2008
General Manager
Honda of Hayward
02.2000 - 07.2004
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